Changes to reseller plans

[powvex]

I think Vortech want to CLOSE the hosting business, at least what it appears.

We have been charged a one time fee of $4 for each extra accounts, and now with this new calculations, we should pay $0.5 for each of them monthly, and for us is extra $180 a month that is not acceptable.

If this is serious and Vortech really want to do this, should think something to return the previous $4 for each account, and we will leave here for sure.

Also if Vortech wants to do this, I strongly suggest that give us at least 2 months to move our accounts to somewhere else.

[shanewtravel]

For customers with domains that can be consolidated into fewer accounts, what tools or processes are available (or can be suggested) to help streamline it, and minimize downtime?

[john12pm]

If you are deciding where to allocate the new funds, I would recommend more stable, reliable and redundant email system/servers.

[TNV]

Originally Posted by john12pm

If you are deciding where to allocate the new funds, I would recommend more stable, reliable and redundant email system/servers.

Already on that one all of them are getting an upgrade on OS and qmail with tons of new tools to help us.

[antic]

I'm popping over to WebHostingTalk now to see what the reaction to this is.. it's a significant deviation from the behaviour of every other HSphere reseller out there, so it should make quite a point of discussion.

See you there, Brad.

[serverzb]

Originally Posted by antic

I'm popping over to WebHostingTalk now to see what the reaction to this is.. it's a significant deviation from the behaviour of every other HSphere reseller out there, so it should make quite a point of discussion.

See you there, Brad.

Where it is? i did not see any thread regarding this there

[serverzb]

I think calculation on vortech's end is simple, take me as a exmaple

we have 120 accounts on $35 plan(20 accounts included for free), which means we paid $4X100=$400 before.

Now, with new pricing, we have to pay $50 more every month

So, EVEN 50% of clients like me leave, vortech STILL EARN $50(gain) -$35(loss)=$15

Wich means, yes, just leave, and actually they don't think more than 50% of clients will leave, maybe 1/10 only ...

They LIKE seeeing us leave in some way, more spaces and server resources will be available with our $400 that no one will claim forever...

[TNV]

Originally Posted by serverzb

Where it is? i did not see any thread regarding this there

Go ahead I don't really gage my company on another like wbhostingtalk be sure to report back because I found either higher plan prices or chrge per user to many different things in my search before we did this.

[stanj]

I am primarily a bystander not being a reseller. But it is obvious to me that there is a major problem brewing, or continues to brew, and it is all based on lack of communications.
Almost all who were on Vortech for years know how things were a few years ago versus now. I get an uneasy feeling that the company is freewheeling or essentially rudderless, going from one technical problem to the next, with seemingly no overall plan to establish and then maintain a stable reliable system. All that is speculation based on an absence of communications about plans, status and intent. That void gives rise to a lot of wild guesses and assumptions, and of course fear, on the part of the clients.

This bad feeling is easy enough to address.
The OWNER Must get back on here and be upfront with the clients and tell of what has been going on, what plans are being pursued to correct the impression of a system melting down, and what we can expect. He must submit to our nervous questions and interact with us as if we were not the enemy.
Maybe a hosting company is not exciting anymore with the high level of competition and expectation, as rock bottom prices, or maybe there is a burnout factor involved...or whatever the reason is Brad has neglected his responsibility of communicating his vision to his clients.

Set up a date for an on-line discussion about the status of the network, plans and efforts to correct the slide. If something is not done to correct the loss in confidence in the system and Vortech in general, wouldn't it be easier to just close down the company and save the hassle of the current downward spiral.
Hire an outside admin to look over the system and make objective recommendations to get the system back up to normal performance and reliability. The staff is under the gun daily trying to keep things from imploding and so have not the time nor the objectivity for that task.

Only after clearing the air can confidence be restored that our interests are important. No one expect miricles, just a reason to believe that there is a plan and method.
We were promised months ago and nothing ever came of it.

Brad, set a date, soon, be here or we will all take it as a sign you just don't care or wish us all to leave.

[unique]

It seems we should move anywhere else. I have already paid $4 for each account and now I have to pay extra $100/Month for them, as I have about 200 accounts!

[TNV]

Originally Posted by stanj

I am primarily a bystander not being a reseller. But it is obvious to me that there is a major problem brewing, or continues to brew, and it is all based on lack of communications.
Almost all who were on Vortech for years know how things were a few years ago versus now. I get an uneasy feeling that the company is freewheeling or essentially rudderless, going from one technical problem to the next, with seemingly no overall plan to establish and then maintain a stable reliable system. All that is speculation based on an absence of communications about plans, status and intent. That void gives rise to a lot of wild guesses and assumptions, and of course fear, on the part of the clients.
This bad feeling is easy enough to address.
The OWNER Must get back on here and be upfront with the clients and tell of what has been going on, what plans are being pursued to correct the impression of a system melting down, and what we can expect. He must submit to our nervous questions and interact with us as if we were not the enemy.
Maybe a hosting company is not exciting anymore with the high level of competition and expectation, as rock bottom prices, or maybe there is a burnout factor involved...or whatever the reason is Brad has neglected his responsibility of communicating his vision to his clients.
Set up a date for an on-line discussion about the status of the network, plans and efforts to correct the slide. If something is not done to correct the loss in confidence in the system and Vortech in general, wouldn't it be easier to just close down the company and save the hassle of the current downward spiral.
Hire an outside admin to look over the system and make objective recommendations to get the system back up to normal performance and reliability. The staff is under the gun daily trying to keep things from imploding and so have not the time nor the objectivity for that task.
Only after clearing the air can confidence be restored that our interests are important. No one expect miricles, just a reason to believe that there is a plan and method.
We were promised months ago and nothing ever came of it.
Brad, set a date, soon, be here or we will all take it as a sign you just don't care or wish us all to leave.

I don't have to be replying on the forum to know whats going on and get upgrades going all around I read the forums. I don't want customers to leave I want to offer them better service support and more services.

[mdwatkin]

Reading the forums it isn't hard to get the overall impression that many feel that VT services and involvement are perceived as being on the decline. Brad, glad to see you posting again as executive participation is usually a sign that the company does care. I would suggest that an official plan be shared highlighting some of the high level goals and a very high level (loose) timeline for achieving them - this communication would certainly help bolster my belief in the direction that VT is taking.

Does the .50 cut into my profit? Of course. Am I that concerned about it if I know what its doing to allow me to continue my business and get better service? Not in the least, I'm very willing to pay for improvements as long as it seems like I'm getting a good deal.

[jefflee]

I already pay for extra control panels, why to pay again?

The correct is Vortech refund all extra control panels what we paid already at the point of account creation.

[jefflee]

Hello,

We're not going to change our new policy, we will be charging $.40 per account.


Best Regards,

Dan
Vortech, Inc.
Phone: 407.323.5634
http://vortechhosting.com
http://rapidcolo.com
----------------------------------------------------------------------
Hello Dan,

This change is not correct. I already pay for extra control panels, why
to pay again?

Or Vortech charge $.40 for each NEW account only or I will go to move
all my accounts from Vortech to other Hosting company.

Thanks,
Jefferson Campos

[antic]

Good to see some feedback from staff on this issue. But it seems what people want to know is whether this charge is for *new* accounts from now, or being applied retroactively - and if the latter, it would raise serious concerns as those accounts have already been paid for. Some clarity around that should be forthcoming.

Originally Posted by admin

I don't have to be replying on the forum to know whats going on and get upgrades going all around I read the forums. I don't want customers to leave I want to offer them better service support and more services.

Brad, the point was *customers* need the replies, not you. Replies from management to concerns are what makes people stay, and is part of that "better service support and more services" you mention.