Thanks

[Brangwyn]

Just wanted to put a small rose amongst the thorns so to speak.. whilst we may not seem like we appreciate it, I'd just like to say thanks to Brad, Craig, Stephen, Matt, Alan and anyone else who’s been up all night working on these problems the last few days, we do appreciate your efforts guys

We can all help out here too by being constructive with our comments, not getting into personal fights with each other or Vortech support folks. Hopefully we can then all benefit from improved service/communication between Vortech and us which in turn will allow us to better communicate with our own customers.

Good work guys

[Alessandro]

Me too!

Brangwyn, thanks for the post... by just saying "me too..." you're giving a chance to everyone to "morally" support the support staff.

[karlgram]

Hopefully we can then all benefit from improved service/communication between Vortech and us which in turn will allow us to better communicate with our own customers

Improved communication?

The router went out again a while ago and still no messaged has been posted on the forum. I've customers telling me now when the server are down before I even see it...... What do I tell them?

[Brangwyn]

Yes there did appear to be a brief outage, whether it was in Vortech network or not we don't know, thing is for things to improve we have to start somewhere, constantly "moaning" isn't going to do anything more than frustrate everyone.

Lets accpet that there are problems right now and no doubt support have been working their arses off trying to fix them.

All I'm trying to say is lets try and work colectively to help out rather than being negative and simply complaining.

[karlgram]

It was in Vortech's network, as they confirmed it to me.

I'm not moaning, but when something fails I've customers on the phone, which I need/want to tell something more than 'we have a problem'.

The only way for me to know this is when Vortech tells ME. Therefore we can work collectively, but without input from Vortech, we might as well tell fairytails or play games.

Therefore the solution to the 'problem' in my opinion lies with Vortech. Their communication to us (their customers) is simply lacking. I would like to see a message indication they know there is a problem (when they first notice it) and one indication they fixed it (specifiying what the problem was).

[Brangwyn]

Therefore the solution to the 'problem' in my opinion lies with Vortech. Their communication to us (their customers) is simply lacking. I would like to see a message indication they know there is a problem (when they first notice it) and one indication they fixed it (specifiying what the problem was).

this is already being discussed in another thread in depth, I would appreciate it if we didn't start talking about it in this one as well. I'd like to recognise the work they've done just keeping things going lately, from what I've heard they've really had a pretty hard time the last 48 or so hours.

I'm not saying communication is perfect either, but it's up to us to suggest contructive ways that they could improve it instead of constantly restating that it needs some improvement without offering any ways they could achieve this.

[Garreg]

Yes – There are problem’s – but show me a host where there isn’t?
Yes – Communication could be better – But come on, even when Brad posts “Please don’t post in the News and Announcements’ section – members say ‘sorry’ followed by another question, completely ignoring his request….. Doh’
Yes – We all get upset – But does anyone really think that outages are deliberate?
Yes – Vortech staff can be abrupt and near the knuckle – So can I (and probably you) ,but guess what….. we’re all grown up and get over it.

After rafts of previous wanna be hosts – I’ve been here for twelve months now (as have a number of others), I may not be 100% happy all of the time, but surely the fact that I’m still here says something about Vortech?

This is what I do………..

IF the system / one of my web sites go down – I check the forum first, if there are other posts about the same thing, I just wait – because I know that Vortech will be on to it and it isn’t worth hassling them with a TT. IF there are no posts, I check the server status….. and so on…..
When I can’t find a report on the forum or server page, I then wait around 20 mins or so…… and then and only then, if there’s nothing reported, I submit a TT.
Guess what? (and I’m sure Brad and the others will verify this) – how many TT’s do you think I’ve submitted using this approach – Nil / Nada / Zilch.

As for my customers – well a simple “we are experiencing a problem, and will advise further once we have more details…..” always does the trick.