Mail5 / 11/3/2005 12:00p

[rheide]

first of all, this is unbelievable.
second, is there an easy way we get our customers on a different email server?

Vantage, when you say back to normal, do you mean things should work? or back to normal in the sense that mail5 is always jacked up? ok, that was kind of a joke but anyway we are still having problems.

[Francisco]

Just check and the service is broken again.. same issue as this mornig.. open a TT but no answer yet

[mdallarosa]

mail5 problem is back. Not able to send mail. Timeout error when trying to send mails.

[Altair]

Originally Posted by mdallarosa

mail5 problem is back. Not able to send mail. Timeout error when trying to send mails.

I'm cryin here.

Please, does anyone know a quick way of switching users from one mail server to another?

I can do it by creating a new account and praying I don't get the sames servers, but I would rather not do this unless I have to. Not to mention the potential down time that may occur.

[Francisco]

Well thats the only way I know to do that I already ask Vortech about it .... on other hand mail 5 seems to be fine now and webmail too so we will have to wait to see if the problems get back

[Silverbug]

I can do it by creating a new account and praying I don't get the sames servers, but I would rather not do this unless I have to. Not to mention the potential down time that may occur

Yes thats the only way, and yes you will be hit with downtime and potentially loose email on the servers, not to mention like you said, you could always be stuck back on the same server. And you'll have to resetup all the accounts.

[DigitalSkyline]

Why is it the one customer I have that only uses email is on Mail5 ... figures.

and I can confirm the problems are continuing...

[Altair]

I am dying to know what is going on with the server... What caused this pain and what is being done to fix it for good.

It is times like these that it just kills me not to have direct access to the servers. I am the kind of person that NEEDS to know, even if I didn't have customers on the server.

Some of us used to be, or still are, computer techs. I believe if the specifics were shared with us, we could offer Vortech some great advice on how to deal with the problems.

[dvanburen]

Just a quick update to let you know we are working on this. There are several factors contributing to this problem.

[jungleman]

Originally Posted by byron

Many customers are reporting in with issues sending mail through this particular server and/or possibly receiving many duplicates of emails once messages are received by the recipients. Our administrator is currently looking into the situation and believes the issue may be caused by a spammer, but this is not 100% certain as of yet. I'm establishing this thread since we do seem to have a common issue, and we will update this with more information as it becomes available.

I've had customers call me today regarding problems with their email. Some can't seem to get to them, and others have duplicates (12/email sent) sent out each time they send an email.

The date on the header says MAIL5/ 11/3/2005. Is this an old message or is this a current issues? If not current, are there existing problems with the mail servers?

mark

[Brangwyn]

Not just duplicates, I've got a customer saying his entire inbox just vanished yesterday too .. doh !

[mresell]

So what are these factors? What is happening? Very strange.

[segurired]

webmail is not working too 2 hours of downtime and counting!!! ....

[mdallarosa]

Problems AGAIN. Not able to send mail for at least 1 hour.

[Francisco]

Same here same problem.... just come and go.... 10 minutes ago I was able to send mail NOW I have the same issue