Unix server Issues (Including Mail Servers)

[dvanburen]

Psoft, the developers of Hsphere, decided to upgrade our unix servers (including mail servers) without informing us. We do not run standard installs, so this broke alot of the functionality of the servers. Web Sites will continue tyo function, and mail to be delivered, but any changes from the CP will most likely fail. SpamAssassin is also broken. We are in the process of fixing all the damage and hope to have everything back to normal by the end of the day today, and in most instances, much earlier.

[dpyers]

This is a bad thing. Someone should be beaten about the head and shoulders.

[dvanburen]

All the mailservers have been fixed, SpamAssassin should be functioning normally.

[mdallarosa]

When did upgarde was done?

[dvanburen]

We are currently pricing airline tickets to Russia, where the developers of Hsphere reside

[dvanburen]

Originally Posted by mdallarosa

When did upgarde was done?

About 7am EST

[Garreg]

Typical of Psoft, I thought those days were over..... let me at em, let me at em ...

[dvanburen]

All the Unix servers have been fixed. Hopefully everything will work normally.

[Brangwyn]

Should they (psoft) even have the ability to get on your systems and do that? shouldn't they have a support logon that is only enabled at times when you've specifically requested they investigate or upgrade something ?

[dvanburen]

We have already changed all the passwords so they no longer have access.

[cambodia]

lucky they not in cambodia

[jetzkr8]

Originally Posted by cambodia

lucky they not in cambodia

wow you scare me. Must make a note never to mess with you, and make to Cambodia .lol.

However the important lesson learnt here today is to make available such system access on a need-to-have basis. This should also apply to tech employees as a safeguard against sabotage by some Al-Qaeda sympathiser! Kidding here! No offence, but trust is a bonus and not to be taken granted off. I prefer to be paranoid and control everything just in case. There have been cases where not too happy employees about to leave (or fired) been up to no good. These are contingency plans that should be incorporated into any given organization as it can happen to anyone.