Was a client, now a reseller

[jours]

I was a client of a Vortech reseller until recently. I've now signed up for my own reseller account. When I try to set up a DNS zone for one of my domains (one that he was hosting) I get the error

"DNS zone [snip domain].com has been already taken by a client"

I assume this is because the DNS zone is still set up under his reseller account. How do I resolve this? Do I have to get him to delete the zone from his account? Or can I somehow just take it over?

I could swear I saw a FAQ on this when I signed up, but I can't find it now for the life of me...

Thx, John

[Brangwyn]

If you previously had your own control panel logon for your account under the reseller then you can ask them to transfer the account to your own reseller account (done by submitting a TT and providing all the info).

Alternatively you'll need to ask them to delete the account from their reseller panel.

[matthewshull]

I ran into this same issue. Believe it or not, I was able to log into the domain's CP (from the other host) and delete the domain, even though it was the only one. I then went to my new reseller CP and signed up that domain and everything worked.

If you can afford downtime in case this doesn't work, then try it. If you you have a critical website, then do what was mentioned in the above posts.