2004-04-07 Connectivity from Australia and New Zealand

We've had reports that users on several ISPs have trouble reaching our network. At least Clear and Paradise in NZ as well as IInet in Oz are having some transpacific connectivity issues. We'll blame Telstra since that's the Proper Thing To Do but the truth is that we're not entirely sure where the problem lies except that it's definitely to the west of us. I've had some routes hang in Texas and California, and others time out after getting through to NZ.

I understand that the ISPs concerned are aware of it and can advise their users.

[Brangwyn]

Connectivity restored about 2 minutes ago

Paradise and Clear are both owned by the same company (Telstra) it looks to me as if Cogent was either null routing, or certainly incorrectly routing traffic from the above ISP's block.

[antic]

Thanks heaps for the info guys! I'm in Perth, Oz, and was getting a wee bit worried that I hadn't paid my account or something.

Everything seems back on track now.

[Brangwyn]

Lemme Guess Telstra Bigpond or similar as your ISP ?

[antic]

Nope, iinet. And by the time their support dept. responds, the problem is usually over anyway.

[Brangwyn]

lol sounds familiar ... I spent probably 2 hours combined today on the phone with paradise "on hold"

[Vixen]

After I saw you ticket yesterday Brangwyn, I did a trace from my home on Road Runner and it died once it hit Telestra. I am not sure what that means but it sounds like they may have been having an issue as well.

At least you made it back.

[Brangwyn]

The two NZ ISP's effected are owned by a comapny in Australia called Telstra so yes it was definitely part of my problem.

I haven't been able to get anyone to confirm the problem precisely, but it had something to do with cogent, looked to me like they may have been null routing IP blocks from iinet and Telstra (IInet is the other big ISP in Oz).