1/23/2005 CPanel2.nocspeed.com

[WebPixie]

Could we get some sort of time frame please? I have customers that aren't too happy and I would like to be able to give them some sort of "when".

Thank you.

[bobhenry]

Guys....

It's beyond my ability to lie to customers, and telling them I don't know is about as unprofessional as it gets.

I have always stood up for you before because computers go down, and thats the reality, but this closed mouth policy is doing nothing for either business- yours or mine...

Bob Henry

[Vixen]

The techs are working on the issue and I honestly believe it is more important to get the server up and working than to be posting here every few minutes. No one is hiding anything, it is just a fact that on the weekends there are a limited number of techs on duty as Brad has already stated.

There is no way to give an ETA when we have no idea how long the restore will take. By all means, tell your customers the truth, that there was a hardware issue. Unfortunately, things break. Servers, cars and anything else that has moving parts. If someone can not understand that, then I guess they live in a world with no machines.

[bobhenry]

Thank you Vixen.....

As I have said in the past I have ALWAYS been vortechs biggest advocate....
hearing that from someone in the NOC makes all the difference.

No one was asking for blow by blow, but I have so much confidence in y'alls ability that I am always optimistic about recovery time...

thanks for responding

Bob

[WebPixie]

Originally Posted by Vixen

The techs are working on the issue and I honestly believe it is more important to get the server up and working than to be posting here every few minutes.

Big difference between "every few minutes" and hearing nothing for over 5 hours. A nice "things are being installed, will keep you updated" post every few hours would be nice at least. We're not asking for a blow by blow, more like a quick update so we're not sitting in the dark.

[WebPixie]

Originally Posted by bobhenry

No one was asking for blow by blow,
Bob

hehe, seems to be the phrase for the day :P

[Vixen]

Webpixie, like I said earlier (and so did Brad) there are a limited number of techs working on the weekends. This means that the techs that are indeed working are working on the server and do not have time to post because they want to have the server up and running as soon as possible. I assure you that they wish the server was fixed now too because that would mean everyone would stop complaining about the server being down and they could work on less stressful things. It is much easier for posts to be made in a frequent manner when there are more techs working so that it does not take them away from working on the server.

[admin]

After the CPanel install and restore the system had issues booting back up. They are about done with the reinstall "again" because cpanel messed the first one up. I should get an update here in just a bit.

[WebPixie]

Originally Posted by admin

After the CPanel install and restore the system had issues booting back up. They are about done with the reinstall "again" because cpanel messed the first one up. I should get an update here in just a bit.

Thanks Brad. I appreciate the "where it stands" information. I completely understand when things like this happen, just having nothing to tell customers for 6 hours is a bit stressful (as you know! ).

[Vixen]

Cpanel2 should be back online and functional now. If you are still experiencing issues please submit a TT.

[WebPixie]

Originally Posted by Vixen

Cpanel2 should be back online and functional now. If you are still experiencing issues please submit a TT.

mysql db's are still being worked on though? All db's are missing. Or do I need to submit a ticket for this?

[admin]

submit a ticket!

[WebPixie]

Originally Posted by admin

submit a ticket!

Will do.

I appreciate the reply.
Thanks

Hi Guys,

I just checked into our accounts and it seems that Fantastico is not back online. Is this a generalized problem or should I submit a ticket?

[admin]

Any thing to do with cpanel you should submit a ticket. it might take a little time to fix.