IS anyone on the support desk

[crocman]

Just wondering if theres any staff manning the support desk, lodged a ticket over 4 hours ago with no response

[kattouf]

Most of mine are dealt with very promptly, no complaints. I have just one that's been 48hrs for a corrupt db restore, and most likely the last backup is overwritten, so i am screwed.

[kapuwa]

same issue here, i sent two support tickets and waiting anwers for past 4 hours...

[Brangwyn]

I've had several answers to tickets over the last 4 hours myself. Maybe mine were easier to solve than yours

[kattouf]

I have one ticket were the last reply from vortech was on the 21st! and i updated 3 times since then with no reply. Whereas all other tickets i send are dealt with quite fast. But a user's db has been down for 5 days and i am running out of excuses...

[DustinStream]

Anyone else experiencing mySQL database corruption issues over the last few days? I've had a DB go down twice since the 19th, and I'm trying to figure out if its me or a larger problem on the servers.

Thanks,

Dustin

[drobee]

We put a ticket in this morning as well and despite actually speaking with someone on the phone, nothing has been done. We have been told the db restoration would be done in "a couple of hours" 6 hours ago and so far we have had no response. They put me on hold 62 minutes ago and counting...

[Danl]

We're doing what we can right now, we're currently experiencing some server issues, I passed this on to our level 3 technicians, and they're doing the best they can right now to get everything up and running, unfortunately this means some of the tickets are taking a little longer than normal.

-Dan

[kattouf]

Six days and the site/db is still down.

XPZ-870190

[kattouf]

8 days no reply....

[soky]

Interesting... I submitted a ticket this morning and the response was almost immediate. Maybe you should open a new ticket???

[dpyers]

Are you sure you're sending to VT and not to your service domain queue?

[kattouf]

This ticket has been replied to twice but forwarded to level3 and it is my tickets list (at support.vortechhosting.com) with the rest of them, it was on hold for a while , then yesterday it was Opened again, but no reply for 10 days. Anyway the error was :

Warning: Fatal error 7105

But this has since changed to : Cannot open database requested in login.