12/15/03 mail1.hsphere.cc

My RR mail goes out at least 5 times a day... That Roadrunner, owned by TimeWarner/AOL, probably the largest ISP in the nation...

Anyway, its no excuse. We try to keep these going, but we dont have as many resources on hand as RR to know who what is doing it. (They allow by IP block, if an IP spams, they know who is doing it... )

[electricfox]

So is this why I can't check mail? I thought the problem was just with the queue?

Mail processes a little faster if i stop the handler that lets in pop3/smtp connections... I turned on the POP part of it... SMTP is still off.

[somereseller]

There probably are still too many accounts on that server.
I don't understand what the problem is with filters. If you reach the CPU, etc. limit then it's time to add another server, not just leave it as it is and try to find the offenders.
We do get the occasional problems with other providers, but not as regularely as with MR.

Matt,

True RR does go up and down as so many other major ISP's, and your staff is not as large.

In reading a lot of the posts here there are a LOT of smart industry pro's that could help out, how about starting a customer advisory board consisting of others in the industry (Active, Retired and moved on to new things), a few of us have worked behind the scenes for years and DO understand your problems and the frustration that goes with it.

Problems can be overwhelming especially when dealing with email, let it go down for a second and every will notice, let a web server go down and in a lot of cases you have time to get it going again.

Just a though, you might get some good free help, and in the process create a happier customer base.

Happy Hunting.

[dlrmartin]

Only an idea....

could you move to other mail server to well know domains?

only my $1 (inflation is high here)

[pixocom]

In all my domains, in the 2 accounts that i have with Vortech,
I cant send email through Outlook and Entourage, also i cant enter to webmail.
"No such connection. This domain isn´t in my allowed domains"

Im getting this error in Email software:
SMTP, Puerto: 25, Seguridad (SSL): No, Error de socket: 10061, Número de error: 0x800CCC0E.


You need to make something with the email.
The service is falling down too much.
What we (the customers) can do to help!

Thank u very much
Your Friend
Oscar

[jmbeach]

Originally Posted by Brangwyn

I've submitted a ticket but mail1's not looking to healthy again, queue is getting up towards 30,000 emails !

I may receive a beating for this question - because it's probably right in front of my nose - but where do you see the queue level, Brangwyn? Is there a graph somewhere that I'm not aware of?

http://mrtg.vortechhosting.com/crick...2 Fqmailqueue

many other graphs too:
http://mrtg.vortechhosting.com/cricket/grapher.cgi

[jmbeach]

Thanks for that

[onsitetech]

I agree with this totally...

[onsitetech]

Originally Posted by static6969

Matt,

True RR does go up and down as so many other major ISP's, and your staff is not as large.

In reading a lot of the posts here there are a LOT of smart industry pro's that could help out, how about starting a customer advisory board consisting of others in the industry (Active, Retired and moved on to new things), a few of us have worked behind the scenes for years and DO understand your problems and the frustration that goes with it.

Problems can be overwhelming especially when dealing with email, let it go down for a second and every will notice, let a web server go down and in a lot of cases you have time to get it going again.

Just a though, you might get some good free help, and in the process create a happier customer base.

Happy Hunting.

There is alot of help out there....

[Vixen]

We realize that alot of the users here are helpful. However, the rude & condescending remarks (not to mention the name calling) is in no way helpful. I can understand having to vent but I don't think anyone would appreciate it if we came here and called you guys inept (as an example). It's not like the techs are just sitting around, looking at the server and not working on it. These guys bust their butts 24/7 for all of you, so maybe try being a lil nicer?? Now, I have vented.

[admin]

I deleted some posts from here that I felt were uncalled for and replies to them. I under stand the issue and wanting to vent but if you start calling staff names here I will ban you from the forum and kick you off our systems as fast as the spammers..

I am closing this post for now. If there is any issue tonight the staff working tonight will post a new message. But we are hoping it is now under control.

[admin]

And BTW for the ones that want to be helpful..

http://mrtg.vortechhosting.com/crick...2 Fqmailqueue


That shows the queue anything over 3k is starting to get high.. Just send in a ticket and make sure the tech on staff see's..

Its on our big screens but if a tech is busy he may miss it or it may slip by..

You can see where the queue went last night thats REAL BAD..