cf.hsphere.cc

[IslandKid]

cant you just add more CF servers

[Two Roads Media]

This is definitely getting bad. I know you guys are working hard on this, but I'm going to lose clients who spend a LOT on more than just hosting. They are going to be out for blood very soon if something isn't fixed very soon.

[Two Roads Media]

Originally Posted by IslandKid

cant you just add more CF servers

I was wondering this as well.

[admin]

I think adding more CFMX servers is a very BAD idea, here is why.. We already have an issue with one and MM has no clue as to why or how to fix it. So lets say we have 2 of them and it does the same thing, now we have to deal with 2 systems being down at the same time.

I am sure your customers are up set, I am as well. If they fell the need to go after someone it should be MM and I would be happy to help in that. There software sucks and there support is worse. Thats my 2 cents.

[Ubel]

IMHO if macromedia wasn't the one to blame here and you took responsibility for your own problems with the (overloaded) cf server management we might not be going through these problems.
I have seen/worked on/with many CFMX servers and never seen this problem when the server is properly managed. The thought of going back to an archaic version doesn't seem feasible when our and many others code is written around MX and the jrun platform. Also if you staffed people that understand the system they could give you a straight answer other than "I don't know cold fusion" you would possibly not have any issues ever.
The sheer thought of not running CF server enterprise on multiple servers is simply appalling. This little ordeal should have never taken this long to fix and any IT department that took 4 days to not even make any progress or come up with any viable solutions would not and should not be able to survive in today’s growing market.
You are hosting (correct me if I’m wrong) 400 coldfusion sites on CF standard server when it should be along the lines of 1-50 sites per instance of CF server, unless of course you are running a multi CF enterprise server setup.
On hardware that has the horsepower to run it.

[IslandKid]

Wow I didn't know the number of CF sites was so high. We defiantly need more CF boxes. Like he said you shouldn't that many sites on one server. How many DSNs are there?

[jkoch]

I have seen other hosting providers offering beta usage of 'Blackstone' the new version of coldfusion, can you have macromedia let you use the beta of that and give that a shot on a server to see if that can solve the problem. I would at this point be willing to use the Beta of blackstone if it can get me back up and running.

[dr. strangelove]

is there any eta on when this problem my be fixed. or at least a status report.

[admin]

400 CF sites is not an over loaded server, the system never goes about 500MB of ram usage TOTAL and CPU is below 2% at all times on that system. MM also said that the number of sites was ok and that this should not be happening.

Also as far as the staff, we don't know the codeing side of CF and don't care to. We know the server side and its not use that said we can't fix it or know what the issue is. That is MM them self the maker of the program. If they can't support there own software and can't fix there own issues then I don't care to use it.

e.g. Psoft might have bugs in there software now and then and at first I thought maybe it was H-Sphere messing up the system. But now we know its not H-Sphere doing it. I can also report a bug to them and they at least have a clue how to fix it. This is said to say but even Microsoft supports there software better than MM can or does at this time.

I will not add more CF boxes to just make this problem happen on 2 systems. I will drop CF all together before I do that and cause our self more issues. It also does not make sense to go back to CF 5 as a lot of your sites will not work.

I am sure this does not make you guys happy and it does not make me happy ehter, but we will not take blame for a buggy software such as ColdFusion MX.

[Craig_Smith]

Ubel,

Point taken, but if we only ran 1-50 sites on a $6000 Cf license on $3000 machine, what do you suppose we would have to charge for CF? Do the math, OUCH. According to Macromedia the load and number of sites and DSN's on the machine is not a factor here anyway.

[admin]

I am calling MM back again to see if I can get a tech yet. They told me up to 4 hours when I called at 2PM or so.

[dr. strangelove]

i personaly could not care about whos problem this. in my mind it is yours you host the server we purchase that service from you that make it your problem and pointing fingers is not getting this fixed. a company that will not take action and suck it up should not support it.

[Altair]

Originally Posted by Ubel

IMHO if macromedia wasn't the one to blame here and you took responsibility for your own problems with the (overloaded) cf server management we might not be going through these problems.

Where as they do seem to lack the CF knowledge, Macromedia does not. Macromedia should have some kind of a clue as to what is causing this problem. They claim that it is a known bug, but seem to have no way to work around it.

If I remember correctly, they ARE running CF Enterprise. It is on one machine and perhaps another machine would help to resolve these issues... Doubtful.

CF has become much heavier than it was and also has Macromedias Java core. I have never seen a Java application of any size without memory leaks, and other errors. Java by its very nature is unstable, and for you to imply that Vortech should take responsibility for Macromedias mistakes is absurd.

These problems will be resolved, and perhaps if they had the knowledge of CF it wouldn't have taken so long to solve this problem. As it is, they do not.

How long have you been a customer of Vortech Ubel? You seem to have known about their lack of CF knowledge and yet you stayed with them... Curious. You are frustrated, which I can understand.

I also, have administered CFMX servers and have had many problems with it. Nothing quite like this, but then I only hosted about 30 or 40 sites. CFMX is a terrible application, and I fear that Blackstone will be no better. I avoid CFMX and above wherever I can.

[Altair]

Originally Posted by dr. strangelove

i personaly could not care about whos problem this. in my mind it is yours you host the server we purchase that service from you that make it your problem and pointing fingers is not getting this fixed. a company that will not take action and suck it up should not support it.

You should really go back through the posts, and read through them. If you had, you would notice that they ARE working to fix it.

Have you ever dealt with a web server yourself? Bettery yet, have you ever dealt with a CFMX server yourself? Judging by your statement above, I would say not. They are telling you what actions they are taking, and venting a little. They have been working on this day and night. Cut them a break people.

[Ram_Argid]

Originally Posted by Ubel

I have seen/worked on/with many CFMX servers and never seen this problem when the server is properly managed. The thought of going back to an archaic version doesn't seem feasible when our and many others code is written around MX and the jrun platform.

I too have worked on many CFMX servers and I HAVE seen this problem. CFMX is NOT stable, I was able to stablize it, but like I said earlier, I had to indulge in an incredibly unorthadox number of safety precautions for one piece of software in my not-so-humble opinion.

Originally Posted by Ubel

Also if you staffed people that understand the system they could give you a straight answer other than "I don't know cold fusion" you would possibly not have any issues ever.

Give me a break! You apprarently don't know how to read or do research. If you did you would notice that Macromedia doesn't even know how to fix this. Go out to Google and do a search on neo_query.xml and find out for yourself before you start casting blame in the wrong direction.

Originally Posted by Ubel

The sheer thought of not running CF server enterprise on multiple servers is simply appalling.

Then go out and find a company that does. I promise you will be paying MUCH MORE than you are now. Otherwise quit your b*tching.

Originally Posted by Ubel

This little ordeal should have never taken this long to fix

Finally something we can agree on, Macabremedia shouldn't have taken 2 days to come up with nothing more than an "I don't know". If MM can't fix it, how do you suggest Vortech fixes it?

In closing, Vortech is a quality company with integrity. Do they make mistakes? Yes. Do they try to remedy their mistakes, learn from them, and focus on not letting those mistakes repeat? Yes.

I too am frustatrated and I will most definitely lose customers over this. But this very reason is why I refuse to develop with CF anymore and will vehemently recommend against anyone doing the same. MM CFMX is unstable, always has been, and IMO always will be. CF5 was rock solid and ran well, if you call that archaic, then take me back to the good ole' days! Personally, I will always avoid any thing that bases it's core on Java.