Adding Plan errors

It seems that when adding a plan it works up until step 3. On step 3 when you click Submit it just sits there and you see a progress bar but nothing happens. It's been sitting at that screen for 15 min now. This only started happen after yesterdays massive downtime.

yeah just noticed now as well, I heard that they are busy with upgrades so it most likely that, I am sure that they will have it sorted out asap and have it up 'n running soon

Sigh...

Mysql has been giving me problems, the H-Sphere has been down, now I can't add users OR remove them... Yep it is pretty much pissing me off.

The 99.9% Uptime Guarantee should be for the control panel and not only the website! This gets to be a pain in the ass with all the control panel issues and downtime going on since I've been a customer of Vortech.

I know, this is my 3rd month with them, how long have you been a customer for?

About the same 3-4 months. I have 2 accounts with them...

[Vixen]

Originally posted by bspiller82
The 99.9% Uptime Guarantee should be for the control panel and not only the website! This gets to be a pain in the ass with all the control panel issues and downtime going on since I've been a customer of Vortech.

So, you think we should compensate you for downtime due to upgrades?? As well as when we have to vacuum the CP?? There are things that have to be done to the CP on a regular basis to make it usable for YOU.

Personally, I would rather my site be up, as I am sure other people would agree.

Well actually I am pretty sure that people would like both to be up?

[admin]

sorry guys, we are working to get all of these things fixed after the issue with the CP has made it a nightmare..

I have sent Psoft a long list of things gone wrong I hope they get them fixed tonight or at the very latest monday..

[Vixen]

Originally posted by mattrix
Well actually I am pretty sure that people would like both to be up?

Well of course and in an ideal world that would happen all the time. But I don't live in an ideal world, as I am sure no one else here does. Things happen that we can not control and we understand it is frustrating for you. It's frustrating for us. Believe me. But the cursing, yelling and snippy remarks don't help. It doesn't make any problem magically go away.

Everyone has been working non-stop for 2 days to try and get the problems fixed but there is only so much we can do ourselves. The rest is up to Psoft and we are at their mercy.

[admin]

Originally posted by mattrix
Well actually I am pretty sure that people would like both to be up?

Sure, I would like for the CP to be up too, as it's part of all of our sites. If you guys can't get into your accounts, we can't either. If you can't make changes to your accounts, we can't either. However it affects you, your users and your accounts, it affects us the exact same way. If you are not making money, then neither are we. Therefore, we are just as aggrevated and pissed off as you are.

There is always CPanel & it's alot more stable then H-Sphere as we have stated many times.

The web servers in H-Sphere are getting more and more stable but hey the CP is out of my hands and I can only bitch at Psoft so much.. I am trying. I am also looking at other CP's that may be able to do EVERYTHING H-Sphere can but it's not as cheap for you guys or us. But if it's stable I will shut H-Sphere down for new signups and move on because I am sick of the issues with them as well. I know they're trying but it seems to be coming slowly. But right now they are the only ones in the ball park for Windows and Unix.. ;(

I use CPanel somewhere else and by what I can tell it has a bug where if you add subdomain FTP accounts somehow all the ftp subaccounts erase after a day or so and leave you with only one login, the main account one. I wanted to try HSphere because I thought it would be better. At least what I can tell from CPanel is when there are updates it doesn't go down every day like HSphere does. I also notice how CPanels POP3 email always works with outlook XP and how HSpheres POP3 works sometimes then doesn't...

[admin]

Yea its always fun.. Trying to find the right thing in hosting it seems. I like CPanel, but I am also thinking about plesk 6.0 or PEM as well.. Its unix only but we ran it back in 2.5 days and man they are stable thats for sure.. Plesk is by far one of the most stable systems I have ever seen but it does not have a lot to it thats why its stable. But now with PEM and 6.0 coming out it may get up there with CPanel at least..

[crossway]

Originally posted by Vixen
So, you think we should compensate you for downtime due to upgrades?? As well as when we have to vacuum the CP?? There are things that have to be done to the CP on a regular basis to make it usable for YOU.

Personally, I would rather my site be up, as I am sure other people would agree.

What an outrageous statement to make.
You obviously are not a reseller if you believe that!

If you only have an information site where everything is on your site and folks don't have to sign up for anything that may be ok. But this is disastrous for resellers.

Yes, absolutely you should compensate for this downtime. This has not been a convenient middle of the night half hour or hour for scheduled maintenance. We are working on three days now.

I cannot sign up customers nor make changes to my plans. Furthermore, you advertise the 99.9 percent uptime guarantee on the reseller site. If it doesn't cover the CP, what purpose does it serve. As I told Craig if you are not going to honor your advertisements they need to be removed. False advertising and Deceptive trade practices are both against the law. Surely doing the honorable thing and honoring the uptime guarantee would be better than forcing it into a class action lawsuit or other legal action.

And BTW, my website was just recently down for over 12 hours. That according to you should also justify the uptime guarantee.

[admin]

Originally posted by crossway
What an outrageous statement to make.
You obviously are not a reseller if you believe that!

If you only have an information site where everything is on your site and folks don't have to sign up for anything that may be ok. But this is disastrous for resellers.

Yes, absolutely you should compensate for this downtime. This has not been a convenient middle of the night half hour or hour for scheduled maintenance. We are working on three days now.

I cannot sign up customers nor make changes to my plans. Furthermore, you advertise the 99.9 percent uptime guarantee on the reseller site. If it doesn't cover the CP, what purpose does it serve. As I told Craig if you are not going to honor your advertisements they need to be removed. False advertising and Deceptive trade practices are both against the law. Surely doing the honorable thing and honoring the uptime guarantee would be better than forcing it into a class action lawsuit or other legal action.

And BTW, my website was just recently down for over 12 hours. That according to you should also justify the uptime guarantee.

crossway, have you READ the TOS that you agreed to when signing up?? I doubt you did after reading what you posted, so here is a copy for you to read.. Maybe you should ask why it was down before going off like a 2 year old.

#2 Vortech, Inc.'s services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Vortech, Inc. expressly disclaims any representation or warranty that the Vortech, Inc. services will be error-free, secure or uninterrupted. No oral advice or written information given by Vortech, Inc., its employees, licensors of the like, will create a warranty; nor may you rely on any such information or advice. The terms of this Section will survive any termination of this Agreement.


#9
Vortech, Inc. will use its best efforts to maintain a full time Internet presence for the Account Holder. The Account Holder hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall Vortech, Inc. be liable to the Account Holder for any damages resulting from or related to any failure or delay of Vortech, Inc. in providing access to the Internet under this Agreement. In no event shall Vortech, Inc. be liable to the Account Holder for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of Vortech, Inc. under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the Account Holder hereunder. The terms of this Section will survive any termination of this Agreement.

Did you you ask for any refund I bet you did not.. Surely saying you want to sue us and being jackass will only get you one thing from me, and thats deleted.. I will not take abuse of any kind from any customer. Nor will I take threats lightly. So, you may want to re-word your post OR move on. It's up to you.