Shared Generic Support Site?

I have a generic type domain name, and was interested to see if us resellers might be willing to get together and have a large support community, for our customers. Things could be worked out for the resellers to have access to add/remove content and things like that. There might not be any interest in this, if there is not, don't even reply. But, if this would interest you, I will put more details together and see what we might can come up with.
I know that support can be a big issue, and not everything could be handled through a generic site, but some issues would be easier to have a large knowledgebase and FAQ for everyone's use.

[somereseller]

It would have to be multilingual for a start
That the biggest problem with Hpsphere right now...Too much hard coded english...

I was thinking that, and also dynamic, so that it could have the smae content for everyone but with their domains, could be done with php, the page could be addresses like, domain.com/emailsettings.php?resellerdomain.com and then it would use the line there to put the resellers settings, or it might should be reseller #id to reduce people "playing" with it so much.
I do not believe a forum would be a good idea, and I was not thinking of this being the "sole" support point, maybe one that opens in a frame and the URL is not even displayed, but we could all access, and share a common base for support. However, things need to get striaghtened out a bit before I can even consider working on this, or getting help working on it.

[somereseller]

One problem that we might run into is to build a system that would be a duplicate of what Hsphere should be.

We might end up with a big support site with tips and instant links to various tools (DB admin, password change, etc).

Hsphere_for_resellers should be multilingual, have help files, etc integrated into the cp. It's horrible right now to have so many outside tools because Hpshere is so badly designed. Psoft is almost one year behind their schedhule.

My problem is how are we going to tell our customers to stay away from the apps in the cp if we cannot provide all them.

Imagine this simple situation:
The customer is logged in our great community webmail and wants to change its password. He clicks on the link that brings a new window designed by Psoft.

We want to provide a helpdesk to help build a good knowledge database. How do we prevent the users from submitting tickets in the cp?


etc., etc.

[obj]

I think this is a great idea. I would be interested to help with something like this.

sounds like a good idea to me

I am working on a "sample" of this right now, but sadly, I can only do it in english, I might need a little help from some other resellers here.

[obj]

I can volunteer for German

Ok, I want to know what any of you might think about a little sample I have made, if they can make it throught he tutorial, they can sure make it through the real deal!

http://tutorials.landiserve.com

The site is made using layers, so the text on the "screenshots" is actually just a layer on top of the text, layers are pretty nifty.

I like it =) Nicely done.

Adam

[dwhite]

/applause landiserve!