Changes to reseller plans

[admin]

Originally Posted by stanj

I am primarily a bystander not being a reseller. But it is obvious to me that there is a major problem brewing, or continues to brew, and it is all based on lack of communications.
Almost all who were on Vortech for years know how things were a few years ago versus now. I get an uneasy feeling that the company is freewheeling or essentially rudderless, going from one technical problem to the next, with seemingly no overall plan to establish and then maintain a stable reliable system. All that is speculation based on an absence of communications about plans, status and intent. That void gives rise to a lot of wild guesses and assumptions, and of course fear, on the part of the clients.
This bad feeling is easy enough to address.
The OWNER Must get back on here and be upfront with the clients and tell of what has been going on, what plans are being pursued to correct the impression of a system melting down, and what we can expect. He must submit to our nervous questions and interact with us as if we were not the enemy.
Maybe a hosting company is not exciting anymore with the high level of competition and expectation, as rock bottom prices, or maybe there is a burnout factor involved...or whatever the reason is Brad has neglected his responsibility of communicating his vision to his clients.
Set up a date for an on-line discussion about the status of the network, plans and efforts to correct the slide. If something is not done to correct the loss in confidence in the system and Vortech in general, wouldn't it be easier to just close down the company and save the hassle of the current downward spiral.
Hire an outside admin to look over the system and make objective recommendations to get the system back up to normal performance and reliability. The staff is under the gun daily trying to keep things from imploding and so have not the time nor the objectivity for that task.
Only after clearing the air can confidence be restored that our interests are important. No one expect miricles, just a reason to believe that there is a plan and method.
We were promised months ago and nothing ever came of it.
Brad, set a date, soon, be here or we will all take it as a sign you just don't care or wish us all to leave.

I don't have to be replying on the forum to know whats going on and get upgrades going all around I read the forums. I don't want customers to leave I want to offer them better service support and more services.

[mdwatkin]

Reading the forums it isn't hard to get the overall impression that many feel that VT services and involvement are perceived as being on the decline. Brad, glad to see you posting again as executive participation is usually a sign that the company does care. I would suggest that an official plan be shared highlighting some of the high level goals and a very high level (loose) timeline for achieving them - this communication would certainly help bolster my belief in the direction that VT is taking.

Does the .50 cut into my profit? Of course. Am I that concerned about it if I know what its doing to allow me to continue my business and get better service? Not in the least, I'm very willing to pay for improvements as long as it seems like I'm getting a good deal.

[chungmike]

I don't like the extra expenses either, but I moved to Vortech from another hosting company that started charging $1-$3 per month PER DOMAIN plus the monthly reseller fee. It shot up my expenses considerably, and I'm still a little bitter about it because I was a longtime customer.

In comparison, 0.50 per account per month is not that bad especially if it'll create better services. All businesses have increasing expenses, and customers usually are charged higher as a result. We all know that Vortech needs more stable email service and maybe a few more servers to speed things up (control panel). If this little fee will make the improvements, I know we'll all be happier in the long run.

[kattouf]

I don't mind paying $0.5/m, i understand the logic, i just don't want it applied to old accounts which were under the old terms.

[powvex]

it seem that Vortech going to do this even there are many complains about this.

so I only ask that give at least 2 months to move our accounts...

also what happens to +$1000 we have paid for extra accounts?!

[Danl]

I'm going to try to clear this up a bit, this is only per account, not per domain, if you are confused on how much it will cost you, please either call us 4073235634 and press 1 for sales, or email sales@vortechhosting.com and we'll see what we can do or if you're just curious as to exactly how many accounts you have and how much it will cost you. We want to make this as easy as possible for everyone.

-Dan

[kapuwa]

Danl - We have 400+ accounts spanned across multiple accounts. We have already paid USD 3.00 per account when we created them originally. Are you asking us to pay again USD .50 a month per account starting from next month? Isn't that a double charge for the same thing?

We are willing to pay USD .50 per account per month provided that you refund what we paid already at the point of account creation.

Please explain

[vissualweb]

i think to get the servers more stable and upgrades are great. this will let us to give a better service among other companies with low prices wich offers services like us ... so i don`t think this .50 is a big charge BUT there are resellers wich can be affected by this new charge .. so i guess Brad can reconsider this asking for .30 for each NEW account OR setting the new free accounts number to 200. this is much fair.

[jefflee]

I already pay for extra control panels, why to pay again?

The correct is Vortech refund all extra control panels what we paid already at the point of account creation.

[jefflee]

Hello,

We're not going to change our new policy, we will be charging $.40 per account.


Best Regards,

Dan
Vortech, Inc.
Phone: 407.323.5634
http://vortechhosting.com
http://rapidcolo.com
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Hello Dan,

This change is not correct. I already pay for extra control panels, why
to pay again?

Or Vortech charge $.40 for each NEW account only or I will go to move
all my accounts from Vortech to other Hosting company.

Thanks,
Jefferson Campos

[antic]

Good to see some feedback from staff on this issue. But it seems what people want to know is whether this charge is for *new* accounts from now, or being applied retroactively - and if the latter, it would raise serious concerns as those accounts have already been paid for. Some clarity around that should be forthcoming.

Originally Posted by admin

I don't have to be replying on the forum to know whats going on and get upgrades going all around I read the forums. I don't want customers to leave I want to offer them better service support and more services.

Brad, the point was *customers* need the replies, not you. Replies from management to concerns are what makes people stay, and is part of that "better service support and more services" you mention.

[serverzb]

So, since you charge us monthly now, ho wmuch to resotre a client 's backup now? 50 ? 60?

[powvex]

is there anybody that answer these simple questions?:

- I only ask that give at least 2 months to move our accounts...
- also what happens to +$1000 we have paid for extra accounts?!

[sivvaa]

The announcement is a bit confusing..

I have Few Queries :

1. I believe the .5 USD per month charge is for only the ADDITIONAL ACCOUNTS apart from the FREE accounts that comes with every plan...Correct me if iam wrong.

2. If thats the case, How can we identify the ADDITIONAL Billable a/cs compared to the

Can you atleast come up with more disc space and bandwidth for all reseller plans so that we RESELLERS can compensate it thru that. ?

Siva

[Danl]

It's .50 extra per account, charging your client an extra $.50 probably will not ruin most people, I could be wrong, and if I am, I apologize.