Name Server Change 3/15/06

[mresell]

I am not sure why this seems to be a problem. The system assigns the name servers, that are available and sends an email. It doesn't change once assigned. You have the choice of 4 name servers and whether you or your client sets up the account or domain they need to use the info the system gave so it shouldn't be a problem. All the child nameservers for your domain should be registered, as a reseller, but not active or assigned to every domain. I think people just get confused about dns.

[Brangwyn]

I think people just get confused about dns.

Yeah your spot on, people do find it confusing .. also "transfering" domains is an area I find customers get confused on too .. some think it means transferring domain registrar rather than simply transferring by way of updating the nameserver records.

[blakemiller]

Originally Posted by mresell

The system assigns the name servers, that are available and sends an email. It doesn't change once assigned.

This is not true. It only emails the DNS settings upon initial account sign-up. It does not send an email when a domain is added after the fact. As I mentioned before, the CP instructs you to "..refer to the information sent to you..." If the account was created before 3/14/06, everyone was likely issued NS and NS1 as the nameservers. Anyone now, is issued NS2 and NS2, but No email is being sent. So in all accounts created before 3/14/06 - it 'does' change . . all domains prior to 3/14 are assigned NS and NS1 and all domains created after 3/14 are assigned NS2 and NS3.

Granted, this won't be as much of a problem for all new accounts after 3/14, but for everyone prior, and whom are creating new domains/sub domains, (including my own accounts) they will be different. Yes, not changing per se, but different, and that's my beef.

Originally Posted by admin

But if your adding a domain it will tell you after it adds it the name servers, no need to even look at the email if you just adding another domian as it tells you right then on the screen.

Not sure this is right either. I just setup a new domain using a test domain.com in an existing account of mine. Once accepted, the CP dumps straight to the Domain List, where the DNS Servers are not shown. (The IP's are) I didn't get a new email with new settings. I have to drill into each domain (or sub domain) individually to determine the DNS it's been assigned.

It's not that i don't understand it, or that I think they are changing - they aren't, but the fact that they are (or can be) different within a single account. It just seems that it will cause heartache for us to support. I'd be suprised if no one else encounters similar issues.

Again, i used to be able to rattle off to anyone and everyone, from where ever I was on the planet what to point their DNS to. Now, i'll have to wait to log in and check the domain in CP . . or walk someone through it (I manage many of my client's CP's - but not their registrar, so must do it for them) I still wonder how some other hosts do it, like one-and-one and hostway.com - both whom I used for years until i moved everything to here.

[blakemiller]

Coincidence . . . ? . . . look what just came into my email, literally 20 minutes ago:

Blake,
it doesn't look like my previous attempt to point the dns worked, so I redid it and now I'm getting an error. Is everthing still set from your side?
Thanks,
Name Removed

Note: forwarded message attached.
====================
Dear Name Removed, ,
We have received a request that the NAME SERVERS be changed to:
NS.XXXXX.COM
NS1.XXXXXX.COM
for the following domain name(s):
XXXXXX.ORG
XXXXXX.COM
XXXXXX.COM
Changes may take 24-48 hours to be visible on the Internet. . . . . .

He is a "relatively new" client, just signed up for new account in January. He was using "the settings" that were emailed to him just a few months ago. I will be sending him, and all existing users, a notice to check the nameservers in their CP account before resetting any new domain DNS settings at their registrar.

I don't mean to rant and bietch . . . I love vortech and HSphere and you guyz, I'm building my reseller biz and have over 30 happy clients, including myself. This just seems to be an annoyance right now until some of us get over the band-aid curve. I really do wish the CP would email the user every time a new domain get's created, and not just when the account is created. That would solve lotz of this.

[Brangwyn]

You sure this isn't just all becuase of the slight hic-up when this change first happened? the CP said one thing, but the NS were actually assigned to the old ones still, happened to me on a few domains just after they swapped back to NS2/3.

Just use DNSReports to confirm which one HSphere has loaded with the SOA's, if you think theres an issue ask Tech Support to do a DNS Rebuild on the zone first, then see which nameservers the control panel says.

I really do wish the CP would email the user every time a new domain get's created, and not just when the account is created.

Thought it did personally, I know I've seen them before with accounts when they added a new domain. Some of the email settings changed a while back with one upgrade and you had to set a few of them up again otherwise some emails just weren't getting sent out like they should.

[mresell]

I also thought it did. hmmm. Honestly, I don't have a ton of people adding multiple domains to an acct. So wasn't thinking that would be a wide-spread problem.

[blakemiller]

Originally Posted by mresell

I also thought it did. hmmm. Honestly, I don't have a ton of people adding multiple domains to an acct. So wasn't thinking that would be a wide-spread problem.

I do have alot of people adding domains to accounts, and i would presume many do - it's one of the best benefits of the system, to have more than one domain hosted within an account. And the frequency of the sign-ups doesn't matter. You will notice that if you add a domain to your own account (assuming it's been active prior to 3/14/06) you will have to most likely use a different set of DNS settings at your registrar than the settings of your existing domain(s)

Okay, i just got it from the horses mouth, Support, i contacted them this morning with a ticket.

Hello,

There is not an email notification for modifications made to an account after its creation. If a user adds a domain to their control panel, they will need to check their DNS servers under the 'Domain Info'->'DNS Servers' section.

Best Regards,

So it is not emailed.

Brangqyn, no this isn't a hiccup in the system. It's all working as designed. It's the mere fact that many end-users, including ourselves that have our own domains in the system, MAY have more than one set of DNS settings assigned to the domains in their account. (Meaning domain1.com may use NS and NS1 and domain2.com may use NS2 and NS3) And that the email that gets sent when they first create the account (could be months or years prior) may no longer be (fully) correct. Further, the CP instructs them to "reference the info sent to them" (meaning the email which is no longer trustworthy) So when they create a new domain, they have to back up a bit, go check the DNS Servers Section, to determine which DNS servers have been assigned to the domain.

It wounldn't be such an issue, if the sysetm did as ADMIN noted above, and automatically dump you to the DNS Servers listing screen, or otherwise show you what they are. It doesn't, and gives no indication that you should check a completely separate page.

I believe it's simple (not in the literal sense), it's not a glitch, it's not goofed up or broken, like I said, it's working . . . as designed. . . and I purposly used "as designed" insted of "well" because from a clearly operable user interface standponit, it's not all that super

[mresell]

Multiple domains per acct is common. That wasn't my intent. It sounded like you were saying the dns assignment changes. It doesn't you just may have diff ones for one domain than another. I thought for sure you can look up the dns for every domain. I will have to check this out. While it sounds like it could be more user friendly, no shock there, I would say post a knowledgebase item about it or a note. Even having a tool available to verify this would be good. Most people let you do it or they know enough to do it themselves (my experience anyway). In your case I am guessing you have alot of domains under a single account and it is a bigger issue for you.

I just verified this. When you log in to an account with a list of domains if you click on the domain it immediately tells you the name servers assigned. I would have a cheat sheet for domain additions stating to verify the name servers. They only have 2 choices to worry about. Like I said, could see where it would be nice for it to be more user friendly, but I don't think it is a big deal. Hsphere is not as user friendly as some CP's anyway for some people because it's loaded. That being the case there would be a long list of items to change to make it *user friendly*. Having it email you the new name servers would be nice, if it doesn't.