Mail5 / 11/3/2005 12:00p

[DigitalSkyline]

Also recieving complaints ... received duplicate emails and send issues.

[rheide]

I'm concerned that Daniel thought this was fixed 2 hours ago and my clients are still having issues.

Vortech - have you stopped working on this issue because you thought it was fixed? Just wondering ...

[Francisco]

Guys is there any way to move some clients from mail5? my big problem is that when I move to vortech and create all my clients account at that time mail5 was the default mail server so like 10 or more of my clients are on that server and in the last couple months this server for whatever reson (bad luck, spammer etc..) has been with troubles and my clients are not happy with this.

Please i´m not asking to move all of the jus a few at least the 2 or 3 largers.

[themidnightwill]

Originally Posted by rheide

I'm concerned that Daniel thought this was fixed 2 hours ago and my clients are still having issues.

Vortech - have you stopped working on this issue because you thought it was fixed? Just wondering ...

Perhaps one of us should submit a trouble ticket?

-Will

[rheide]

Originally Posted by themidnightwill

Perhaps one of us should submit a trouble ticket?

-Will

I have a Trouble ticket already open but no one has responded to it for over 3 hours.

[admin]

We have a high load of tickets right now. We are working on them all. There are 3 techs working now so they should get cought up ASAP.

[rheide]

Admin, I don't mind not getting a response to the ticket when I know you guys are working on it (which I did before because Daniel made a note). The concerning part is that he thought it was fixed 2 hours ago and it wasn't. So at this point I'm not sure whether you guys are working on it or not. :-)

[Altair]

What is the current status of mail5... does anyone know?

My customer just called and said he was unable to send an email that he needed to get out today.

[TicoGrande]

Can you at least give some idea as to when the server will be back online for SMTP?

[bubba]

Originally Posted by microm

mail5 just seems to have bad luck. over the last year or so, mail5 is the only one I have problems with. My customer on mail5 isn't too happy, but Vortech is always quick to fix. I can't risk losing the customer so I gave them an alternate SMTP to use, and I'm switching them to a new domain and on mail2. Mail5 has bad karma.

Microm
What alternate SMTP are you recommending to your clients?

Other than one's ISP what other options are there for alternate SMTP?

b

[opt2004]

getting over 20 duplicates of the same email

[TicoGrande]

OK... We have tried opening a trouble ticket but we get no acknowledgement or reply of any kind.

Is the trouble ticket system down now also??

TG

[rheide]

admin - its been about 5 hours since your last update. Can you give us another update. I'm praying this is fixed for good so I can have a good night sleep!!

[Francisco]

Ok Finally seems to be working fine from my end

[admin]

Sorry I thought a tech would update this post.

This is what I got from there reports last night:

Mail5 – Dean upgraded clam-av since we noticed the forking of way to many procs that did not finish. Seemed to drastically help if not fix the problem with qmail-smtpd.

Still duplicate mail problem. Asked in tickets for headers so we can look at logs, looked at logs and there was only one entry..

-----

So part is fixed, we are having a hard time with the dup emails. But we will work on this today, we really need a header from the first one and 2nd one so we can see what is different about the email and check both times if they are not the same in the logs.