2C0 payment attempts fail: 'This session is invalid. Please try again.'

[craigdunlop]

Hi,

Just wondering if anyone has had issues with clients trying to pay through 2CO or know why this message would appear: "This session is invalid. Please try again."? I've had more then 1 client try over and over and keep getting this message - so am wondering if it's something more sinister then just a time-out. I tested and can't replicate it...

Any clues anyone?

Thanks and have a nice day! :-)

[craigdunlop]

Still trying to resolve this... Have lost a client because they couldn't pay. Support has said it may have something to do with Verified By Visa Program.

[wezman]

I too am havin this issue. With new clients and also existing clients who have paid in the past are now gettin this error when they try to pay a new invoice.

Anyone else?

[craigdunlop]

This is the last reply I got from 2co regarding the issue:
"This may be an issue with the Visa Verified by Visa program. To properly investigate this issue, we will need the first 6 numbers of the customers credit card, l the name of the customers bank, and the website URL the customer is receiving the error at."

Asking a customer to hand over credit card details so they can investigate the problem is really not acceptable...

Let me know if you get to the bottom of the problem wezman...

[Brangwyn]

The first 6 are required becuase thats the BIN (bank indentification number) along with the bank name (as confirmation) .. they then need to check that banks VBV Status etc to confirm the problem, so IMO it's perfectly reasonable to be asking for that info. You can't do anything with the first 6 digits anyway, they're identical for every card of that type issued by that particular bank, nothing there to identify that specific card holder at all.

[craigdunlop]

Yes, I guess if you can get the issue resolved, that will help but normally the clients are nervous enough to pay online and then if it doesn't work they scamper off (I know I do), so after this experience it is a little embarrasing then having to ask for parts of their number and details to get to the bottom of it.

[Brangwyn]

Well I guess maybe .. I don't think its that embarrasing really though .. I mean it's like someone sending you an email asking "is the server up", without an account name, account number or domain name on it .. how else are you supposed to resolve the issue other than ask for more specific information?

[wezman]

Originally Posted by craigdunlop

This is the last reply I got from 2co regarding the issue:
"This may be an issue with the Visa Verified by Visa program. To properly investigate this issue, we will need the first 6 numbers of the customers credit card, l the name of the customers bank, and the website URL the customer is receiving the error at."

Asking a customer to hand over credit card details so they can investigate the problem is really not acceptable...

Let me know if you get to the bottom of the problem wezman...

At least you got a reply. I am still waiting on a respose from 2co 'support' about this.

I have tested it myself and got the same error and used I Visa card so maybe it is a problem authenticating australian visa cards.

It would be OK for 2co to dismiss this if it was a once off, but I have lost many new customers plus existing customers who could not pay their invoices.

I have since switched to a new payment gateway until 2co an at least respond to my support request, but I doubt I will go back to them.

[kattouf]

I'm having this problem right now with an australian buyer, anyone got a solution? i will write to 2CO now but i know i expect to never hear from them :-)

[wezman]

i never heard back from 2co regarding this and i have since switch gateways as all my clients are australian....

good luck...

[antic]

Actually I had the same problem when trying to make a payment - you remember Brangwyn? I found it was my Kerio firewall "filter foreign cookies" setting which was stopping it.

When I disabled Kerio, it worked fine. I tracked it down to that Kerio privacy setting. So it may be the customers' firewalls.

Why don't you use PayPal? I looked over the 2CO web site and wasn't impressed by the presentation of their services.

[kattouf]

I do use PayPal too, but some users want to pay directly by card or don't have a PP account.... Will try the firewalle thing.

[antic]

PayPal also accepts payment via c/card, doesn't it? I saw it in the merchant options... it's something I want to try for my own signups.

[craigdunlop]

I don't think PayPal is as integrated or streamlined as 2co or other payment gateways for our clients, I may be wrong there though...

Yay - I just got a hassle-free payment through with 2co - not all of mine are failing... :-)