Cause of NT10 down earlier today?

I got a very angry email from a customer demanding a refund because his site was down again today. He is on NT10 and said it was down around 5:30pm (EST).

Does anyone know what the cause was and exactly how long it was down so I know how to respond to my customer?

Thanks!

[Garreg]

Theres a post before yours - in this thread that may help - http://www.matrixreseller.com/forum/...=&threadid=573

Saw that one, but it said a server was down for about 20 minutes and was posted at around 4:30. Since NT10 was down at 5:30, I didn't think it was related.

Maybe someone from Matrix can clarify...

Thanks.

[admin]

No NT10 was having an IIS issue it was unrelated to the DDOS attack as far as I can tell.. With a spike of traffic that high its some times hard to tell as it jumped our network from 100MB to around 300 MB per sec.