01/08/04 cpanel2.nocspeed.com

[bocosoft]

I see that cpanel2 is running.
How long will it take you to restore the files?

What happened?

Bostjan

P.s.: What about your 99.999% uptime policy?

[Vixen]

Originally Posted by bocosoft

P.s.: What about your 99.999% uptime policy?

We will honor it, as we always do.

How To Request a Credit:

In order to receive a credit to your account, you must request a credit within seven (7) business days after you experienced downtime. All requests must contain your account number or reseller username, the dates and times of the downtime of your web site, the domain that experienced downtime, and the server said domain is hosted on. Vortech Inc. will make every effort possible to credit your account in a timely matter. Credit to your account shall be the exclusive resolution to any website downtime. All credits issued are at the sole discretion of Vortech Inc.


You can review the entire SLA at http://matrixwebhosting.net/sla/

[SSmeredith]

I see that the cpanel default page is showing up for our domains. Will our web sites be back up as well?

( I think my post came in at the same time as bocosoft's above)

We are currently restoring files from backup. This will take some time.

It's at 10%. We'll keep you posted.

[ninelobsters]

When you say some time do you mean an hour or hours?

[Vixen]

It takes hours, generally but it may go quicker. There is no exact time table for a restore. It all depends on how much content was on the machine.

Its at 20% now.

[bedollandres]

at what percentage is it now?

[bocosoft]

Please keep us posted on how far are you with restoration.
We still have clients calling (and it's 23:58 on this side).

Bostjan

BTW: Our biggest client allready said that he is going to our competition.

[bobhenry]

Fact is that servers go down, things break, and there isn't much anyone can do to stop it. I have been all around this game and I can tell you that it doesn't get better than vortech. I have a client that does business im the millions and I advised them at 9:00 AM along with the other 73 calls I had to make that we were in for a long day. Nobody said they were leaving for the competition, because they knew that I was doing everything I could and that I would never put them in a situation that wasn't in their best interest. If your client is leaving over this he was just looking for an excuse anyway, or he is new to the digital world.

Best of luck

Bob Henry

[bocosoft]

I have been around for while too, and Vortech is the best I have come accross (obviously:-).

I know this happends and that there is nothing anyone can do about it, but still... 12 hours is a loooong time.

I hope that tomorrow when the sites are up again we will be able to convince them to stay (we will offer a BIG refund.

Any idea on how far on restoration we are?

Bostjan

50% now... Sorry it takes so long, it recreating the accounts and everything... They should be like you left them in the past day or so... Will keep you updated.

Its at 85%...

[ninelobsters]

*rejoicing*