email under the new regime

[mresell]

Are you really comfortable w/ leaving personal email on another server? I guess I am possessive of my mail Cause that is a thought I don't care for. I have email back to at least 97 archived, but I want possession of it. Kinda seems like liability issues could be worse, as well w/ storing someone's email particularly business for so long. I can see where managing it is a big issue tho. That is alot of mail.

[dlrmartin]

Originally Posted by logic404

I don't understand what the issue is if each mailbox has a quota - if you've got 5MB to store mail in, then it's your 5MB to use, isn't it? If you have exactly 5MB of stuff in it, then the mail server should just start bouncing your mail because your mailbox is full, yeah? So why clean up people's mail for them? I'm confused...

Excelent point!!!
A possible solution could be matrix set a max quota for mailbox to 20 or 30MB, so far mail will be bounced back.

In adittion, hotmail no delete NEVER a mail, I have accounts at hotmail where I have mails from 1 year there....

[jmbeach]

Originally Posted by dlrmartin

In adittion, hotmail no delete NEVER a mail, I have accounts at hotmail where I have mails from 1 year there....

Only difference there is that they impose a storage limit, so either we have a storage limit or a time limit - I see the point that if you have hundreds or thousands of users on one box, you'd need far too many HD's to cover all that storage.

[admin]

Anther thing you may of missed with Hotmail is if you don't login for 30 days they delete your account. Not sure if thats true for there paid accounts or not. But if you read there TOS they have the same thing there for deleteing mail at the 30 day point.. But we are going to look at some options today that may solve most of this for IMAP users..

It makes sense not to delete mail in the custom IMAP folders as I am sure that is not going to be spam. I don't know of many users that like to save there spam..

[logic404]

admin - what about POP3 users in the situation that I described?

[jmbeach]

Originally Posted by logic404

I don't understand what the issue is if each mailbox has a quota - if you've got 5MB to store mail in, then it's your 5MB to use, isn't it? If you have exactly 5MB of stuff in it, then the mail server should just start bouncing your mail because your mailbox is full, yeah? So why clean up people's mail for them? I'm confused...

We each set our own quotas for mail space on a per hosting plan basis - you'll never get all the resellers to agree with a max mailbox size - especially 5mb.

A global account space limit imposed by Matrix would end in a coup

[logic404]

The 5MB figure was an example. At the end of the day, we pay Matrix for the space we use, so it we pay for 4GB and choose to use that for email, why is it a problem? People can still set the quota to whatever they like, they just have to pay for it. I don't understand why that would end in a coup?

[Vixen]

Originally Posted by eisman

MSN, yahoo, Hotmail, AOL, Earthlink etc... are personal accounts. I am paying to run a business and (i can't stress this enough) CANNOT have a single email deleted. I am paying/will pay you to retain the email.

You assume that everyone that uses AOL, MSN, Yahoo, Earthlink, etc are only using it for personal use. That is not true. I personally know people who use AOL, MSN, Yahoo, Earthlink, etc email accounts as their BUSINESS email and they are well aware that they cannot just leave email in their account without it being deleted at the end of 30 days.

I would recommend if the mail is that important to you, download it to your own computer and store it. That is what I do with my business email. That way if it is lost, it is MY fault and no one else's.

[Vixen]

Originally Posted by dlrmartin

In adittion, hotmail no delete NEVER a mail, I have accounts at hotmail where I have mails from 1 year there....

Since when?? I have a Hotmail account that I have had for about 5 years and Hotmail will definitely delete email out of your Inbox at the end of 30 days. Now if you have MOVED it to a folder, then no they do not touch it. BUT if you do not log into your account within 30 days, they wipe it clean. I am sure there are people here that have email accounts that they may log into once a month. So, are we just suppose to let the mail sit in there for 6 months?? a year?? That seems ridiculous to me. If you want your mail, keep it on your computer. That's my opinion.

[logic404]

Yes, maybe if the account is inactive for more than 30 days, you have a point. But in my scenario, customer is logging in to webmail regularly - they are just NOT DELETING THE MAIL. So, the account is active, but the actual messages have been there more than 30 days.

I just think it's a bit of a silly policy, as I don't know any other paid email service where they go and delete your mail, regardless of what "folder" it is in (and POP3 doesn't support folders), provided that the account hasn't been abandoned (i.e, it's still getting logged into regularly)

Why is it so hard to just download the mail and keep it on your computer? What do you think would happen if the hard drive failed on one of the mail servers? the mail would be gone for good for people who do not save the email to their computer. It wouldn't be a bad idea for people who 'need' to keep old emails to save them to their computer.

[logic404]

Lindsey - I *don't* think it's "so hard" to do that. I just feel uncomfortable telling my customers that we are going to delete their data, and I don't even have any control to provide for "exceptional circumstances". To some people, it feels a bit "big brotherish" and I have trouble justifying your position, since I haven't yet seen you do so in response to the fact that they have a defined limit on their mailbox.

Personally, I *don't* keep my mail on the server for exactly the reasons you and others have said - I don't like the idea of someone else having my data, I can control my own backups, and if it gets lost, well, that's my fault and no-one elses.

But I can't just arbitrarily speak for everyone just because that is what I do, and how I feel. Some people feel that they pay for the 10MB mailbox I give them, and they should be able to leave stuff in there just as long as they want to. And I can't say I disagree.

Okay, so tell them they get a 10MB mailbox limit per month, anything over that limit you charge them and it is whiped out at the end of the month.

And we aren't doing this to be 'big brotherish'. There is a valid reason behind why we must do this. Like Admin said before, people tend to leave spam in their inbox and there is so much of it that it loads the hard drives. It is either have the mail deleted after 30 days or have much BIGGER mail issues.

[mresell]

Well, I do think the space thing is confusing. For instance if we set quotas ourselves that seems to be over ridden by matrix such as the 10mb limit now. Even tho plans may show more. The fact that there is a "global"(assuming there still is) space limitation does seem odd to need to delete mail. You get so much space then that is it. Granted letting your box bounce seems absurd to me and can create minor problems, but it does seem like deletion is unneccessary if space limits are imposed. I can see clearing out postmaster if nec I truly know of almost noone that checks that. I don't see why hsphere sets 2 defaults. One should be enough.