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  #1  
Old 11-16-2003, 07:19 PM
dwin1118 dwin1118 is offline
Vortech Inc. Customer
Vortech Inc. Customer
 
Location: Philippines
Problems on my hosted sites

Server: NT18
http://www.bigwebstudio.com
http://cp.bigwebstudio.com:8080/psof...oft.hsphere.CP
My reseller website and email has been down for about 24 hours now. This has been the first time that ever happened to me. I can't access my control panel too.

Server: NT27
http://d5253052.b90.bigwebstudio.com/
This client website has been down at the same time.

I really don't know what happened. Can you guys help me on this? Thanks.
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  #2  
Old 11-16-2003, 07:25 PM
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nhdonny nhdonny is offline
Go Sox, Again
Vortech Inc. Customer
 
Location: NH USA
If you can't get into your cp then I suggest an email to support@vortechhosting.com as they may not be monitoring the forums on sunday night.
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  #3  
Old 11-16-2003, 07:59 PM
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admin admin is offline
Vortech Inc. Owner
Owner
 
Location: Orlando FL
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Site and CP seem to be coming up fine for me here. I take it support fixed it already?
__________________
Brad Pugh
http://www.vortechhosting.com
------

Local System/Network Monitor
http://nagios.hsphere.cc/
Login:guest Pass:guest
XML FEED http://nagios.hsphere.cc/feed.xml
------

My Other Life:
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  #4  
Old 11-16-2003, 08:10 PM
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Silverbug Silverbug is offline
Custom Built Solutions
Vortech Inc. Customer
 
Location: AK, New Zealand
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hmm thats odd, the site doesnt work for me, or the cp link. Mind you my sites on nt18 are working atm, a bit slow(altho i think thats just my connection atm), but working fine.
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Paul Foley
Sniper Systems Ltd

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  #5  
Old 11-16-2003, 08:13 PM
dwin1118 dwin1118 is offline
Vortech Inc. Customer
Vortech Inc. Customer
 
Location: Philippines
I'm not so sure, but it seems like a DNS problem. Some of my other hosted sites are not working as well.

all the sites that uses ns1.bigwebstudio.com has failed to load properly.

Last edited by dwin1118 : 11-16-2003 at 08:16 PM.
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  #6  
Old 11-16-2003, 08:23 PM
Brangwyn Brangwyn is offline
T3CHN0 STUD
Vortech Inc. Customer
 
Location: New Zealand (Wellington)
Same as Silverbug basically get a DNS error on that site of yours too, definately something amiss.
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  #7  
Old 11-16-2003, 10:45 PM
Bladesnitz
Guest
 
hmmmmm...

http://dnsreport.com/tools/dnsreport...gwebstudio.com

[None of your nameservers returned your NS records; they could be down
or unreachable, or could all be lame nameservers]


Sounds like you aren't using the right nameservers.

Lo and Behold. After checking, you dont even have your aliases submitted for ns2.hsphere.cc and ns3.hsphere.cc. Youll want to submit these and register them with your registrar. Also, your current nameservers aren't working becuase the IPs you have are wrong...

bigwebstudio.com's nameservers should be:
ns2.bigwebstudio.com -> 65.57.231.120
ns1.bigwebstudio.com -> 65.57.231.100

Contact your registrar to fix this.
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  #8  
Old 11-19-2003, 09:52 AM
dwin1118 dwin1118 is offline
Vortech Inc. Customer
Vortech Inc. Customer
 
Location: Philippines
thanks guys. That was a real help. The problem was one of my co-workers got the instructions wrong and gave the wrong details to the domain registrar.

The site is back again. Thanks again.
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