email under the new regime

[ramjet]

in another thread Josane posted that his/her email tests show that a 5 mb email counts as 10 mb traffic (5 megs to the server, 5 megs download to the client).
I have a couple of questions i'm hoping Matrix can answer....
1)is this correct?
2)if it came in, and was forwarded to another box would this be 15 megs (in, forward and download?)

Also if we have complete stability with mail (which we now appear to do), and since its charged bandwidth and storage(i'm presuming), can we PLEASE NOT do the deleted from server after a month thing (or at least increase the time to say 3 months), as it makes even Hotmail seem more attractive to some (travelling or computerless) people!

I realise you guys might not know how mail is treated yet, but i'm hoping you can look into these questions.
cheers, murray.

[eisman]

I was just about to start my own thread on this very topic.

I whole heartedly agree. PLEASE don't delete my email. Charge me for the space, and the bandwidth I use to view it, add a fee for email retention, set a mailbox size limit, anything. Just don't delete email because it has been on the server for a month.

This is my only sticking point with your service. You can't use matrix to host a business where there are users that travel or need access to their email from multiple computers. I understand your storage space concerns but email is so critical in todays world that you can't miss/loose a single one.

I am of the school that the less you touch email the better. I don't want you to protect me from SPAM, nor do I want my outgoing messages subject to ANY blocking. If I spam someone else and get reported to you, by all means, cancel my account and burn the backups, but don't touch my day to day email. As I mentioned before, I'd be pleased to pay for a business class email service. As it stands right now, I will have to start turning off email for my domains and pointing the MX records to other servers. It is unacceptable to me and my clients to have mail blocked or deleted.

Please examine your stance on email. To the other customers out there that read this message please show your support for a business class email service, and what type of fee (if any) you find acceptable.

Thank You

[jmbeach]

Please correct me if I'm wrong, but I seem to remember that with the change to summary disk usage, email is not included in our overall total - thus the addition of space to all Matrix plans.

If this is the case, then there should be no question any longer that we should be able to store email - when email space wasn't added to our storage totals, I was all for Matrix determining how long we get to store email, but if we are, in fact, paying for mail storage, it should be treated as web storage - with no time limitations.

[eisman]

Hmmmm. I forgot about that. If we are already paying for the space then the deletion policy should be rescinded.

[pbradley503]

I agree with this thread. Deleting email after a month is absolutely insane. I'd rather be charged for the allocation of mailbox space than deal with this "don't leave your mail on the server for more than 30 days" policy. More or less, you're forcing us to use POP over IMAP as the whole point of IMAP is having mail on the server. I'm sorry but IMAP is here and I cannot live without it.

[admin]

I would love to drop this 30 day thing, but since users seem to get SOOOO much spam and just leave it in a box drives start to get full. Sure I could add more drives and more drives but when is it just to much.. If we can get all the spam users are getting under control then we may be able to lift it.. But why is it absolutely insane for us to do it when MSN, Yahoo, Hotmail, AOL, EarthLink and many many others.. It really should not be left on the server. If you want something like IMAP why not get an exchange box thats what we use..

[newmem]

Originally Posted by eisman

I am of the school that the less you touch email the better. I don't want you to protect me from SPAM, nor do I want my outgoing messages subject to ANY blocking.

I think everything is perfect in Matrix except the filters on your outgoing mails. As I mentioned in another post, I replied to an interview request with all answers filled in, made a cc to my personal email account and it was tagged as 'spam'. There were 2 heavy triggers which made the score go above 6. Now I am afraid each time I reply to a long email, what if there are triggers in this?

Admin, please find a way to remove the filters from the outgoing mail, I know you are waiting for the hsphere update, but even if they don't allow SpamAssassin settings to the end users, please find an internal method of preventing this. Business users cannot afford getting their outgoing mails get tagged as spam by their own email service.....and SpamAssassin has too many common words as triggers including 'click here' etc.

But I am sure you guys will also solve this problem......if you have already started work on it then please ignore this reminder

Yeah, I'll ignore it...

Already did a lot of work on it today. Hopefully we'll have this within the next week or so.

[newmem]

ok...thanks