06/23/2003 Mysql1.hsphere.cc 21:00 EDT

Mysql1.hsphere.cc has been down for approximately ten minutes. We already have someone downtown looking into it.

[mresell]

What's the status on mysql1?

Current status is that he's still running tests on-site but may have to bring it in for hardware diagnostics and/or repair. We'll keep you posted either way.

It was down yesterday too. Why is it down again? Is there a place that we get informed about these kind of things that I am not aware of? Its not fair to leave us in the dark, especially when I get called @ 3 in the morning by my clients wanting to know why their site is down?

reason for yesterdays downtime:
http://matrixwebhosting.net/forum/sh...?threadid=4756

dont know today, will call and see if I can get any info.

[e1front00]

I keeping getting this question,
Will my client's data be lost???
If yes, do you have a buckup??
and how to get it??

The machine has been brought in for a motherboard replacement and will be returned downtown as soon as possible.

In the event of hard drive failure, we have a backup system in place and will restore all data on it immediately after repairing the system. At the moment we do not, however, believe that HD failure is an issue.

[mresell]

Originally posted by mattrix
It was down yesterday too. Why is it down again? Is there a place that we get informed about these kind of things that I am not aware of? Its not fair to leave us in the dark, especially when I get called @ 3 in the morning by my clients wanting to know why their site is down?

mattrix
goto http://status.vortechhosting.com
This gives all statuses. I suggested it notify reseller email list (if this can be done)It was posted on forum few days ago. Not sure if everyone was emailed tho. The streamlining of notifying resellers is getting better.

[jaymac]

Will refunds be given for this month... due to the mySQL downtime my websites best possible uptime for the billing period is at 99.8% (assuming this was fixed while i typed....)

With out mySQL my website is useless to me.

jaymac: dont be such a pedantic ass, vortech does a really good job, sure this kind of stuff is irritating and sure they say 99.9% uptime guarantee but I mean come on give them some slack, they are really good hosts. Their support (Stephen) is really good.

[jaymac]

mattrix : "they are really good hosts. Their support (Stephen) is really good."

there support is actually better than "really good". Its excellent. But business is business. Time is money, and this down time is seriously impeding on a tight development schedule. I keep my end of our relationship by paying every month, and I expect the same from them. And as you so eloquently pointed out, for the most part they do.

We're now returning the machine to its place.

[Brangwyn]

Thanks for the update alexc.

[bootNumlock]

yes alex--thank you the play-by-play and thanks mattrix for my new favorite phrase -- 'pedantic ass' feel it as it rolls off the tongue.

say it with me everyone

Hi Alex,

Did you come across additional problems?
Can you give us an update?
It has been over an hour that the machine has been put back into place.

Thanks for any info you can provide,

Josee Marianne