Domain

[TonyK]

Can someone please tell me why, a client singh up with a "www.myname.com" but the site comes up as "http://myname.com" not "http://www.myname.com"
Thanks

[Brangwyn]

DNS propgration most likely, they've got a cached entry for www in their local cache or ISP's cache.

[TonyK]

Thanks Brangwyn

[kattouf]

Althought not exaclty the same issue i have had several uses add new domains to the system and not working, i later found out that the defualt A records where not being created. Worth checking out if the site is not loading.

[kattouf]

Just had another one of those missing A records issue...

[Brangwyn]

I had one of them the other day too, at the time there were issues with that server so I just put it down to that, though I also had a real hard time the other day changing some DNS records so perhaps there's something up with one of the nameservers?

[TonyK]

Thanks guys is just that every time you the site comes up from any location is missing the "www" the site loads but allways as http://myname.com

[ixie02]

Originally Posted by Brangwyn

I had one of them the other day too, at the time there were issues with that server so I just put it down to that, though I also had a real hard time the other day changing some DNS records so perhaps there's something up with one of the nameservers?

Same thing happened to me the other day - No A records created on a new sign up. I waited the allotted 48 hours and it didn't come up so I put in a trouble ticket and sure enough, no A records.

[ixie02]

Originally Posted by ixie02

Same thing happened to me the other day - No A records created on a new sign up. I waited the allotted 48 hours and it didn't come up so I put in a trouble ticket and sure enough, no A records.

And it happened again. 9-7-2007

[mdallarosa]

Yes it is happening frequently, at least with unix accounts

[HostingSpot]

It has been happening to me on every new UNIX account for approximately the past month. It has not been happening for WINDOWS accounts.

Time to open another ticket.

[Brangwyn]

Is there perhaps something in the code that's redirecting? the base URL for sites under HSphere is the domain name, the www is only an alias and this can cause some software to have issues .. perhaps it's a PHP path issue? is this a Unix or Windows hosted site?

[TonyK]

Is Unix and the site is Joomla CMS

[Brangwyn]

Check your joomla config.php, make sure the base URL for the site includes the www in it.

[TonyK]

Thanks


Brangwyn