E-mail to HP being declined

[ferretman]

One of my clients is having their e-mail rejected from HP. Since over 60% of their business is with HP this is a huge problem for them. From the looks of the error message, HP's server is rejecting the client. Probably some type of SPAM filter gone wrong. Can anyone shed light on this?

I think this may require a phone call or e-mail to HP's IT staff. If so, does anyone know how to do that? Vortech and I have tried and so far we have had no success.

-----Original Message-----
From: MAILER-DAEMON@mail4.hsphere.cc
[mailto:MAILER-DAEMON@mail4.hsphere.cc]
To: user@example.com
Subject: failure notice

Hi. This is the qmail-send program at mail4.hsphere.cc.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
161.114.21.22 does not like recipient.
Remote host said: 554 : Client host rejected:
Access denied
Giving up on 161.114.21.22.

[mresell]

I would say look for a proper contact email address. I don't see a way around contacting hp. It might just be because of the .cc thing. Some filters block .biz too. This is just wrong tho. Especially, for a huge global company.

If the error says doesn't like recipient... sounds like the email address your client is sending to at hp is incorrect.

We tried to contact HP about this several weeks ago and received no response. If someone on the inside knows who to talk to, let us know...

[soky]

I had the same problem at Fruit of the Loom... the only solution that I know of (other than a new host name) is to have HP adjust their router.

After doing some looks on google, I think HP an exclusive white list, as opposed to a black list (IE they deny all and accept some rather than accept all and deny some).

[mresell]

Would make sense. If this customer does business with them he should get on the list.

[admin]

Originally Posted by mresell

Would make sense. If this customer does business with them he should get on the list.

The funny thing is we do business with them. We have a few of their switches.. LoL

[sheptech]

Originally Posted by admin

The funny thing is we do business with them. We have a few of their switches.. LoL

Brad, what's the matter with you? Don't you realize customers don't count to big, important companies like HP?


-jps (wish I were kidding)

[mresell]

Originally Posted by John Schlosser

Brad, what's the matter with you? Don't you realize customers don't count to big, important companies like HP?


-jps (wish I were kidding)

Welcome to corporate america and publicly traded companies. You can only have one thought. GROW forth and profit, whatever the cost. Then you become a gigantic monster that feeds on itself and can't see it's rearend.

No sugar coating.

So they have a whitelist, and you can't contact them about getting on it without being on it. Chicken and egg.

This does a lot to explain some of their products... like HP-UX.

[zennix]

alexc -- What do you have against an expensive, tempermental, and proprietary Unix OS? That said, I did manage an HP/UX system for about a year, and the beast was incredibly solid. It was used to manage a hotel reservation system for about 120 users. I believe it had a total of 128MB of Ram, and two 60MHz risc processors. We replaced it with a dual Xeon Dell with massive amounts of RAM and 10K Ultra 160 drives running some SQL Server driven property management system. Sad to say, the HP box handled it's work better, and many of the users actually preferred telneting into the HP system to reserve rooms, check people in/out, etc.

Oh well, I still have HP/UX sytems administration on my resume'. Can't say that I would like another job working with it though. It was really nice when left alone and forgotten about, it just cranked away and did it's job with no fuss. When it did go bad though, it was ugly. We lost a system drive once ( not the OS's fault ) and had a hell of a time rebuilding the monster due to the previous years lack of documenation, licensing, etc. Spent that night at work, thank goodness it included hotel rooms.

[jmbeach]

Yeah, my wife works for HP and my messages to her have been bouncing for about 6 weeks now. Vortech tried, and I asked her if contacting a sys admin would help, but she said it's hard enough getting really important things handled sometimes. I ended up setting her up with an email address hosted at Vortech so we can communicate when necessary. It's no fix, but it works

[dpyers]

Usually at the larger companies, an employee from their user community would have to ask the IT admins to explicitely allow mail from a certain origin. Never saw a company that didn't have a process inplace to allow mail from specific accounts to be delivered. It's a common practice.

[ferretman]

Thanks everyone, as a temporary solution I have given e-mail accounts to the people in HP that my clients need to do business with.

I have asked them to contact IT and get this problem fixed but they have not been successful. This is ridiculus.

This is the primary reason why I dislike whitelists. Anywho, that is a rant for a different day. Thanks for the help and suggestions.