should we reopen tickets to say thank you?

[somereseller]

When an issue is solved, I feel like saying thank you, but since the ticket is closed, it would create unnecessary tickets or..?

[jmbeach]

yeah, I typically don't send a thank you ticket, because the added tickets/emails probably just add to the clog. My guess is that if you're cordial to support in your coorespondence, they'll know you're appreciative.

But, this post can be a general "thank you" thread

Thanks guys! And if you'd like to know, the CP has seems really fast today.

[Brangwyn]

Yeah it's a bit of a dilemma sometimes. Sometimes I do reply sometimes I don't that’s how I get around a dilemma

[bigdave]

Oh by all means tell us thanks, everyone can use the ego boost, and the really nice ones we print and put on the fridge.

[jmbeach]

That must be a really huge fridge considering all of the adoration you receive from us!!!

Don't you just hate sarcasm

[obs]

Originally Posted by somereseller

When an issue is solved, I feel like saying thank you, but since the ticket is closed, it would create unnecessary tickets or..?

You can use "Rating:" or reopen ticket, and after "Thank You" to close
ticket again!