When is @mail going to be fixed

[jmbeach]

yeah, I'm guessing that's because the option Brad was talking about was dropped when it was decided to keep @mail.

That's why the link doesn't work - he didn't go with the solution. That, and the fact that the site looks like it's "down for maintenance" - yeah right... I've seen that before, another victim of the internet

[treeves]

Thanks for the info. But my client is saying that the email that is being automatically deleted from the folders that he has set up. So, not only is the email gone, but the folders went *poof* for no apparent reason.

[treeves]

Any idea why email folders are being deleted automatically, along with their email? My client is wondering why "we" did this.

no clue never heard of it, you need to put a ticket in documenting time/dates this accoured to be most useful to us in looking at logs etc.

[jmbeach]

treeves, are your users using the 'advanced' @mail interface? If so, they may want to use the simple one. I heard of some others having a similiar problem when @Mail when it was new, and using the basic interface may help. I'm not sure if that'll fix it, but it's worth a shot.

[frederic]

I have experienced that the email folders are being deleted too. I have sent tickets, but no reply.

[mresell]

Can't we just remove all interfaces, but simple. If it were easier to have custom login it wouldn't matter. Since that stuff is so browser dependent just seems like a headache just to have access to email when on the go.

[nc0866]

Originally posted by jmbeach
...may want to use the simple one

If the answer to most @mail problems is use the simple interface then simple interface should be the default regardless of the browser that you are using. I and some other resellers had suggested this earlier but it never got implemented. I can see that some other resellers/customers would not want this change, but in that case the only amicable solution is to let every reseller have a custom login page for @mail.

[jmbeach]

Actually, the default at one point was changed to simple, but obviously someone put it back, or the login was reset to the default.

I give each of my clients their own login URL so that they only have to put in their email name and password. Everything else is hard coded so that they only get the simple interface.

Sad that @Mail has to have features disabled to be functional, but if it's a quick fix it's worth it to me.

[nc0866]

Originally posted by jmbeach

I give each of my clients their own login URL so that they only have to put in their email name and password. Everything else is hard coded so that they only get the simple interface.

This works great until the user wants to logout and check mail on a different account. After the user logs out, the default login page is displayed.

Sad that @Mail has to have features disabled to be functional, but if it's a quick fix it's worth it to me.

It's pretty sad... but you gotta do what you gotta do .

[jmbeach]

You're right about the logout issue - I just always tell them to go back to that URL to login - if they cannot figure it out, they'll call me.

If only the @mail team could make the simple change to allow a session type variable so that we could stipulate a URL to logout to. Seems like it would be simple enough, but I guess it would be best to get the app. working first

I doubt the @mail team will ever make a logout solution like you want, it opens things up for too much abuse in some ways.

[nc0866]

Originally posted by landiserve
it opens things up for too much abuse in some ways

Abuse? I really do not see any abuse issues at all if all they do is take a logout url as a parameter to the login page, and redirect to that url when a user logs out. How they store the logout url during the session is up tp them: cookies or server side session variables.

[somereseller]

http://www.rockliffe.com/