What was the problem?

[shahram]

Dear Admin
NT4 and NT5 came back, but with problems, i lost my data on one of my domains, and I may lose the costumer too.
Now its your turn to explain the problem, was it a HACKER'S ATTACK, or something else, what should I say to my costumer? and what will you do to compensate these,

regards,

[somereseller]

It can't be a hacker they are hacker safe

http://scanalert.com/MeterVerify?ref=matrixreseller.com

[shahram]

So What was this problem came from, may be a hacker who can hack www.scanalert.com too!

[Craig_Smith]

It was a bug in H-sphere, The owner of Psoft himself said it was a bug.
Send in a ticket with your username and we will review your account for a credit for the downtime.