Switching between resellers...

[admin]

Right but you are so it made it an issue.. I understand all this. But its not our job to clear up hostdimes mess.. We just don't have the time to deal with it. I am sorry..

I know its not your fault I am not placing blame on you.. I know whos fault is.. It just the way kind of have to be from our stand point and legal type things.

[admin]

Somereseller, This may be a good idea..

"But Vortech should do just like SPAM. You have 24hours to free that account from that customer that does not wish to stay with you anymore..."

I will think about that one and try and put some rules together on that so if it happens again our staff will know what to do.

[Vixen]

I can't agree that we should MAKE someone release a customer when in fact there are always 3 sides to every story. The customer's, the host's and the truth.

It's easy for people to sit here and say "Vortech should help us get the customer moved over from another reseller" BUT the fact remains, the same ones who are saying this would be the ones calling 30 times & screaming about how dare we interfere in their business. So, I would suggest jumping on the other side of the fence and looking at the situation before saying that we should get involved in your business operations.

That's my opinion and I am sticking to it.

[somereseller]

As far as I'm concerned, I placed myself on the other side and I have absolutely no problem with Vortech telling me that that customer has left (The customer would have told me, but you never know ) and that they are going to reconfigure the DNS, no need to tell me that they went for another reseller of theirs.
Even if I'm in vacation and don't see the "release immediately" note. One customer left and he didn't tell me? So what?!
He didn't respect his side of my contract with him, he owes me money, I deal with it. It's my business. Vortech played it's hosting service role by letting me know that there was a problem that they had to take care of. That's being professionnal.

What's the use of having a dead account anyway. The customer is gone. You might as well sell that account to a new customer. I hear them knocking on your door

[Vixen]

It's not our place to tell you that your customer has left. That is what you are not getting. This is between you and your customer & should be settled in private. I think it is wrong that you should think of us as some "higher power" that can say "Ok, your customer doesn't like you anymore and we don't care what the situation is, so we are going to log into your control panel and delete their information so another reseller can sign them up." It's not right.

If the customer wants to leave, that's fine but we should not be brought into the situation.

But what's happening is that the customer DOES want to leave, but the current host is not LETTING them leave. It amounts almost to the current host taking over the domain which I believe is illegal. No one's term of service states, at least to my knowledge, that the host will hold your domain hostage until he/she feels like letting it go.

Now if there is money owed, it is up to the host to take action, whether it be lawsuit, collections, etc, but it does not give them the right to keep the domain and site hostage.

[Craig_Smith]

We wouldn't even be having this conversation if gadget was with another host. The client would have transferred his domain like everyone else on the internet, problem solved.
Whether its our place or not to take action is irrelevant. The only reason the question would even be brought up is the DNS issue with 2 existing resellers.
I'm done with this post, your all starting to repeat yourselfs now.

[somereseller]

It's not a question of power...In the case of me wanting to add a customer, it's a technical problem that you have to solve for me because you are the only one that can make some changes on the DNS. In the unfortunate event that it involves another reseller, it can become a pain in the neck for you, but that's not my problem. I shouldn't even be aware of this. I just have my cp that complains because I cannot add a domain. You are leasing me this cp, you have to fix the problem. What you do behind the curtains is up to you.

And if someone leaves me and you have to intervene, this can also be presented as a technical problem. You tell me that the customer left, it takes me 5 minutes to check if it's true. You could also delete the zone entry if it doesn't mess up the cp. So that when I remove the account it does not give me some weird answer. That would be the best way.

Anyway this is the worse case scenario...

You have to remember that we have no power on another's reseller's business. If he refuses to cooperate, then we're stuck and the customer will go elsewhere where the sun is brighter

[somereseller]

Repeat?
Does not compute...
Does not compute...
Does not compute...
Does not compute...
Does not compute...
Does not compute...

[Vixen]

Originally posted by Craig_Smith

Whether its our place or not to take action is irrelevant.

This is where I can't agree with you. Whether or not it is our place to intervene is extremely relevant. It is not our place to play boss over someone else's business.

[Vixen]

Originally posted by gadget
But what's happening is that the customer DOES want to leave, but the current host is not LETTING them leave. It amounts almost to the current host taking over the domain which I believe is illegal. No one's term of service states, at least to my knowledge, that the host will hold your domain hostage until he/she feels like letting it go.

Now if there is money owed, it is up to the host to take action, whether it be lawsuit, collections, etc, but it does not give them the right to keep the domain and site hostage.

You obviously have not been burned by deadbeat customers, have you?? Personally, in a couple years, if you are still in this business I doubt you will be so flip and act like "oh it's just a customer".

[Craig_Smith]

right Vixen,,,

So I suppose if vixenshop.com was stuck at networksolutions and you wanted to move it to openSRS... and you called them and they would NOT let you transfer it, you would be ok with that?
You put in your DNS transfer request and they said no, we can't do it because netsol won't release it for whatever reason. "I suppose then you would just let them keep your domain in limbo?

I know you better than that...LOL... you would not let it happen to you.

[BCS]

Dead horse sighting ... request burial

[Craig_Smith]

Originally posted by BCS
Dead horse sighting ... request burial

I agree,,, done beating the dead horse. Admin wanted to reopen the tread not me,,LOL.

[Vixen]

Originally posted by Craig_Smith
right Vixen,,,

So I suppose if vixenshop.com was stuck at networksolutions and you wanted to move it to openSRS... and you called them and they would let you transfer it, you would be ok with that?
You put in your DNS transfer request and they said no, we can't do it because netsol won't release it for whatever reason. "I suppose then you would just let them keep your domain in limbo?

I know you better than that...LOL... you would not let it happen to you.

This is why I have been saying you are missing my point. My point is not about the DNS. My point is about going into a resellers account and deleting stuff. Basically, we stepped in and took a customer from one reseller and handed them to another. Plain and simple. That was not our place.

There is more to that situation than what we were told. I will bet on that.