Switching between resellers...

Is techietalk being renamed SexieTechieTalk?

How did the guy find Vortech. that's all that concerns me...

[somereseller]

Originally posted by admin
somereseller,

What if it was your customer and you did some design work for him and he owed you $500 but no one tells us that and we go in and delete the account under your reseller account for the only reason of he wants to move to anther reseller.. I am sure you would be the first one here to post: "OMFG vortech deleted my customer and moved them to anther reseller OMFG I am going to post this every where I can."

Not saying you would do that just how I see things like this ending up if we just go around messing with our resellers customers deleteing there users and such.

I don't see your point...
He's my customer, he ows me $500, he pays me $500. He wants to move, I couldn't care less. He doesn't want to pay me, we go to court (conciliation first).
Sounds simple to me. This should not be resolved by locking accounts. As someone said earlier, he could move to some other host that will gladely open an account for him, no questions asked. So if a reseller here asks to solve a DNS issue, I think that Vortech, as the new host, should comply and not care about the old host. That customer is not with the old host anymore, whatever deal they have.
Vortech provides tech services, not law services.

Hosting is paid in advance. No pay, no host. Extra service? Extra bill.

[Vixen]

Originally posted by Craig_Smith
I was going to suggest one of them,, but I think I like them all.

If you have a suggestion from all those thumbnails, let me know because I have no idea where to even start. LoL

[Vixen]

Originally posted by somereseller
I don't see your point...
He's my customer, he ows me $500, he pays me $500. He wants to move, I couldn't care less. He doesn't want to pay me, we go to court (conciliation first).
Sounds simple to me. This should not be resolved by locking accounts. As someone said earlier, he could move to some other host that will gladely open an account for him, no questions asked. So if a reseller here asks to solve a DNS issue, I think that Vortech, as the new host, should comply and not care about the old host. That customer is not with the old host anymore, whatever deal they have.
Vortech provides tech services, not law services.

Hosting is paid in advance. No pay, no host. Extra service? Extra bill.

You TOTALLY missed the point. The point was Vortech should have never been brought into the scenario. It should have been handedly privately.

I have seen some of your tickets and posts & I would have to agree with Admin. If someone logged into your account and deleted a customer, you would be throwing a fit.

[Garreg]

Originally posted by Vixen
If you have a suggestion from all those thumbnails, let me know because I have no idea where to even start. LoL

Oh, I could make a couple suggestions.... there just un-printable It certianly brightened up my day browsing your site (yeh I know I'm sad.... )

[Vixen]

Originally posted by Garreg
Oh, I could make a couple suggestions.... there just un-printable It certianly brightened up my day browsing your site (yeh I know I'm sad.... )

Glad I could be of service to you.

[somereseller]

Vixen,
I think you missed the point, sorry.
Vortech provides hosting services for me, if I cannot add a customer, then this is a technical problem. So I ask Vortech, my host, to solve that technical problem.

If Vortech tells me that this account was owned by another reseller, then I make sure that the customers has a backup of everything because his account is going to be deleted. When I have a positive answer, then Vortech is required to add the new domain to their DNS as part of the service that they offer. That implies deleting an account? OK,why not?
I'm sure Vortech would have the diligence to notify the previous host that this customer has left and that they need to delete their account or DNS entry. Just removing an account without notice would be just dumb and inappropriate.

Vortech does not have to think here, just provide a service.

The old host can then do whatever the laws provides him with if the leaving customer owes him money. Taking hostages is criminal

I throw a fit when the service is not good.

Hello,
You can look at this either way and vortech would have been in the wrong. We would have been wrong if we had deleted the account and according to you we are wrong for not removing it.
This is exactly why we ...... STAY OUT OF IT. Both resellers are our customers therefore they both get our respect and discretion. To be honest I think it is completely silly to even think we would do otherwise.
My personal opinion is that it doesn't matter that hostdime should have deleted and didn't or that you needed to sign up an account and could not. This is not a technical issue. We provide a service and that service was fully functional.

You cannot expect us to act as judge and jury in this matter.
This was a crappy situation and I feel the only thing Vorteh can do is maintain the hands off policy.

Take spam for instance If we receive spam complaints against your reseller we suspend the account and give you 24 hours to remove the account from our network. Even though Spam is completely illegal we do not delete the account.

I think that Vortech did everything proper in this case and to be honest if you don't like it you can always get your own server and have fun making descisions like these on a daily basis.

[admin]

Originally posted by resellme
How did the guy find Vortech. that's all that concerns me...

Its not hard you can find any thing on any one on the internet..

With just your domain name I could find out where you live how long if you own your house and every thing its not really that hard if you know what your doing or you know someone that does.

[somereseller]

Errr. sorry to interrupt, but that service wouldn't be fully functional if I weren't able to add an account.

From the front page "Setup Unlimited Accounts - INSTANTLY!"

I wouldn't even have to do research on who's my customer coming from. I would just want to add his domain to the DNS.

Sounds technical to me.

I know I'm bitching . I wouldn't want to see a "force" checkbox next to the add domain button. It would be too easy to illegally add domains to our zone. Stealing from other resellers.

But Vortech should do just like SPAM. You have 24hours to free that account from that customer that does not wish to stay with you anymore...

[somereseller]

Originally posted by admin

With just your domain name I could find out where you live how long if you own your house and every thing its not really that hard if you know what your doing or you know someone that does.

But it's also easy to plant totally false information all the way

There are some good points being made here. I agree with somereseller that I am a reseller for Vortech. They provide the server and technical support for that server. I provide inital support to my customers if it is something that I can control.

Vortech doesn't need to know who my customers are or how they came to me. The only time Vortech really sends anything to me about a customer is in the case of spamming. All Vortech should really care is that I, as a reseller, can not add a customer to my account. Said customer has signed up with me and changed his domain to my nameservers. They should help me to get the account set up regardless of the circumstances. It shouldn't matter why I can't add the domain, just that I can't.

It so happened in this case that the reason was the domain was locked up on Vortech's own system. Therefore, it was something within Vortech's ability to fix and get my customer set up.

[admin]

gadget, you are wrong this was not a customer of OURS. Nothing to do with us at all this customer never paid us a dime. You should of taken this up with the host that was providing your client hosting NOT us. Plan and simple.

I am sorry you are missing the point here but the real funny thing is this is the 2nd time this has happend and what makes this better is both times it was YOU getting a customer from HostDime.

For know on no matter what Vortech Inc. will never delete someone elses customer. I could care less if they are stuck there for a month. Its not our job to do that. You should of been calling and emailing hostdime he was the host in this case.

Originally posted by admin
I am sorry you are missing the point here but the real funny thing is this is the 2nd time this has happend and what makes this better is both times it was YOU getting a customer from HostDime.

And that is my fault that HostDime doesn't provide acceptable customer service? I didn't solicit anyone. They found me and decided to sign up.

You should of been calling and emailing hostdime he was the host in this case.

First of all, I did that and he hung up and refused to discuss it. Secondly, why is it my responsiblity to discuss anything with my customer's previous host. My customer decided to leave him - period. Again, if it wasn't Vortech that I was reselling for, there would have been a non-issue.