05/24/03 Mail1.hsphere.cc and mail.hsphere.cc service interruption

[butterbean]

Same here, hope it opens up soon

[ramjet]

Hi Von B, haven't seen u round for a while....
I think a lot of people don't yet realise, i was awoken to it yesterday by Javier011 i think, whose been experiencing it for a while.
Its hard to know about something you don't actually get.
And it's holidays time!

[ramjet]

just to report.... todays tests were originally 1/2 hour lag 12 hours ago, but instant now - both mail and mail1 . received 100%.
yesterdays 15, into the void . spooky. all of them. even spookier.
i've only tested matrix pop today not smtp as that was fine yesterday.
i have some wierd qmail-send notices, all mail1, seems a lot of bouncing to wrong accounts going on as they are nothing to do with me. (iratell.com - list owner?, nataly.org x2, cs.com maybe?)
- if techs require just ask.
will test in 12 hours.
roger.
over.
wilco.
zzzzzz.

[ramjet]

12 hours later, all seems to work fine for me, but the original 15 never appeared so its not just delay, it is losing them.
happy holidays matrix.
I certainly would appreciate this issue addressed, but after you've
had a good rest (if thats possible) is fine by me.
murray.

[admin]

Well we found a work around for it right now and are looking at other options. Right now mail will try and send for 6 hours if it does not make it to the other mail server by then it will try one more time then give up. We had it set to 5 days but that is just backing it up way to much..

[Brangwyn]

24-48 hours is about the norm retry period from my experience.

[admin]

It retrys it every hours but it will give up after 6 hours.

[L_P]

My Last place I was at, did it for 8 hours, then gave up, so six is fine, I never knew anyone else that tried for longer then 12 hours.
I think that if it was set to 5 days thats just too much time.
the user can resend it again if he thinks its a valid address.
so six is more then fair IMO.
-L_P

http://www.matrixreseller.com/forum/...&threadid=4327

[anotherReseller]

So, was there any email lost to the void? and if so what time period did this occur. I would like to contact people I was expecting email from. Thanks

[Brangwyn]

Originally posted by admin
It retrys it every hours but it will give up after 6 hours.

I actually meant 24-48 hours is the normal "give-up" period for mailservers, not the retry period, most mailservers work on a staggered retry period, first at 30 minutes, then 1 hour, then 3 hours, then 6, then 12, then 24 then give up etc. The 6 days you had previsouly was way overkill as you indicated.