Thinking of outsourcing your 'Customer Support'?

[Garreg]

From September 2003 I will be creating a new UK based business, offering 24/7/365 online support solutions aimed at - Resellers, Hosts, Corporations, SME’s and Private clients, via fully integrated, seamless support modules. The services will be operated from a new fully serviced, purpose designed 24/7/365 Operating centre, all fully staffed by professional technicians, and supported by local university training schemes.

Basically you’ll be able to choose a mix and match of –
* Telephone support (free phone or premium rate UK only to start off),
* Email / Trouble Tickets,
* Live Help,
* Access to online support / Knowledge base area

with a searchable database, flash tutorials, FAQ etc…, specifically designed and aimed at offering web hosts the best possible resources to service their customers.

The new services will give everyone the ability to play along side the big boys… as they say – levelling the playing field - all backed by fully serviced 24/7/365 dedicated call centre staff!

Everything will be available via a ‘menu’ driven plan system, allowing online businesses, web hosts, resellers, even non internet based operations i.e. any business who’s staff utilise a computer system etc.. to choose the support modules best suited to their business needs..

The services offered will be available to anyone regardless of their location, and will enhance the already excellent backbone offered by Vortech.

If you’re a web host / reseller you’ll be able to offer first class support to your clients – without having to invest in staff, infrastructure and equipment…… Add that to the excellent product range offered by Vortech and you’ve a ready made recipe for success!!

So come on everyone, apart from the obvious question ‘Is this any interest to anyone’ is there anything that ‘you’ would like included in such a service solution?

Your thoughts and ideas are very welcome……………..

[Garreg]

Update:

Good news – the new 24/7/365 ‘Online Support Solutions’ are going to be supported by The University of Wales, via a Government funded Graduate training scheme.

The programme will run initially for two years and afford the new support centre, fully trained graduates……… Part of the first project that they will be working on is the use of artificial intelligence systems, which will be made available on both our own and clients web sites.

[somereseller]

I'd like to have the ability to tie server management and support.

Security upgrades,
Offsite backup,
Sys config and
Support in french and german

[admin]

End users with access to Security upgrades now thats not a wise idea if I ever heard of one..
End users with access to a shared servers Sys config.. LoL

Now offiste backup and Support in french and german might be something we can still do here on earth..

Neat, any idea on the pricing of these services?