Excuse me, I'd like to hire a marquee... :)

[antic]

Bad client relations at it's baddest.. all over a little old marquee!

Client:

Paula and I went and viewed your marquee setup at Devonport the other weekend and unfortunately we did not like it.
So this is just to let you know we will not require your services on 7 April 2007.
Thanks for your assistance and we are sorry that it turned out this way although we are glad we looked at the marquee prior to booking as that would have been a huge disappointment.

New Zealand marquee sales employee:

Hi Steve, Thanks for your reply. Your wedding sounded cheap, nasty and tacky anyway, so we only ever considered you time wasters.
Our marquees are for upper class clients which unfortunately you are not. Why don't you stay within your class level and buy something from payless plastics instead. Kindest Regards, Katrina, Office Manager, The Great Marquee Company.

LOL! Apparently the email exchange has been forwarded all over the English speaking world.

http://www.nzherald.co.nz/section/st...ectid=10411458

Lesson: If you are going to insult a customer, do it over the phone.

[Silverbug]

lol wow what can i say, I just wish i had compeditors like that

[Brangwyn]

Yes it's been on various news channels here over the last few days, made the newspaper, and all around the word.

Really just goes to show you how one bad reponse to a customer can potentially kill a company, anyone who treats a customer (whether they deserve it or not) like that, should remember how quickly things like this can spread to several million people overnight!

I read an old, but interesting statistic the other day, 6 out of 10 customers who have a good experience with a company will tell others about it, on the flipside 9 out of 10 people are likely to tell others about a bad experience with a company.

[admin]

Boy and I thought I had a rude side. Damn they got me beat by a mile. lol Thats really rude and nasty.. What a jack A$$.. Them damn "New Zealanders".. No offense there Brangwyn.

[cleonard]

Admin,

Do you really want me to go digging around old posts here

Actually, you're pretty well behaved, but I remember back in the day . . . Craig was. . . ah, never mind. Luv Ya Craig!!

The hoot is this: http://www.thegreatmarqueecompany.co.nz/

[admin]

OMG where do they host there site on a cell phone. That thing loads like water going up hill. LoL

[Silverbug]

loads fine for me mind you its national traffic so i would expect it to be fairly quick. Now you know what its like for us with sites outside of nz

[admin]

Oh good point.. Are networks that slow over there?? Don't they have cable modems by now or DSL?? That would SUCK..

[Brangwyn]

Them damn "New Zealanders".. No offense there Brangwyn.

No offense taken whatsoever.

Do you really want me to go digging around old posts here

I think Brad save's his agression for another forum which shall remain nameless actually.

[admin]

Originally Posted by Brangwyn

I think Brad save's his agression for another forum which shall remain nameless actually.

Hey now don't let the cat out of the bag..

[antic]

^ heh before I joined VT, I saw several such posts on other forums.. then came to this forum for a laugh to see how clients were reacting! There was so much positive stuff here and everyone was like, "yeah that's just Brad" and making jokes. It was refreshing that such a personal relationship had developed between the business and clients... sounded like trust to me. I joined up the same day.

Hey apparently the employee in question was his wife! Musta been fun trying to fire her!

[dpyers]

The apology page is really hosed in FireFox. I gave up waiting for the main site to load. Looked like it might have been some flash thing.

[MasCon]

I think nit has to do with being below the equator. It seems data has a gravitational pull and often sinks to Antarctica, home of all the "Lost Emails I sent you"