01/20/2004: Emergency Maintanence - Router

[Carly]

As stated in earlier post:

Originally Posted by Brangwyn

http://matrixwebhosting.net/sla/

Credit/Downtime policy is explained there gavrielh

If you review the earlier posts in this thread, you'll see posts by Admin regarding this downtime & credits as well.

back up just like that....congrats ppl. i ahve always been impressed with your dedication to customer support...thanks

My sites are coming back wahey!!
Keep up the good work with quick response/repair times!

To err is human - To make an almighty cock up requires a computer!!

[dombort]

Yes,
I also had frequent 10 - 15 minutes periods of downtime last night and this morning.

8:50 PM (EST)
2 AM (EST)
2:30 AM (EST)
4:30 AM (EST)
5:40 AM (EST)
6 AM (EST)
8 AM (EST)

Any news?

8 hours or more is equal to a full credit for affect months service.
i read that! lol ....can i expect credit then? or do i have to email matrix or something...i have a cypher plan

ty for all your help

[Probe]

yeah well pinging is ICMP and http is tcp port 80 which isnt responding...since this is a web server maybe port 80 should be checked instead of just pinging it

please check into this...its been down for way too long

telnet unix9.hsphere.cc 80

Connecting To unix9.hsphere.cc...Could not open connection to the host, on port 80: Connect failed

ping unix9.hsphere.cc

Pinging unix9.hsphere.cc [216.157.136.12] with 32 bytes of data:

Reply from 216.157.136.12: bytes=32 time=40ms TTL=52
Reply from 216.157.136.12: bytes=32 time=40ms TTL=52
Reply from 216.157.136.12: bytes=32 time=47ms TTL=52
Reply from 216.157.136.12: bytes=32 time=43ms TTL=52

Ping statistics for 216.157.136.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 47ms, Average = 42ms

Originally Posted by 1337ace

8 hours or more is equal to a full credit for affect months service.
i read that! lol ....can i expect credit then? or do i have to email matrix or something...i have a cypher plan

ty for all your help

You will need to send an email to billing@vortechhosting.com with all of the information requested on http://matrixreseller.com/sla to request a credit.

[Carly]

Unix 9 is showing http is running, however, sites on it aren't coming up. We've restarted apache & rebooted the server, however, the sites still are not coming up. We're working on resolving this. If you have a site that's not on Unix 9 that you're having a problem with, please submit a ticket.

[Probe]

thx carly!

just fyi: http://status.vortechhosting.com:8080/ is not responding either

i probably won't request it, overall i have been very satisfied. they were only down for about 8 hours i think, gl fixing everything up.

hmmm....do you guys want a very good free chat applet for your support stuff?

[hostpsi]

What is the URL to the Credit Request Form.

Thanks!

[admin]

Originally Posted by hostpsi

What is the URL to the Credit Request Form.

Thanks!

Never got one made and need to edit the SLA page.. Just send a email to billing@vortechhosting.com and they will be happy to help you.

[hostpsi]

How about an update on the Unix servers. Can not access http://216.157.139.76/.

Customer is really complaining about this..please help!

[admin]

OK, Status Monitor is back, Unix 9 is still having an issue with serving web pages. The server is online and responding, but not serving pages. We are still working to resolve this......

[admin]

Unix9 is back, but we are still analyzing traffic for a possible load issue.....