12/05/03 mysql, mail, and cpanel servers

[ark2000]

that's what I wanted to know

cpanel3.nocspeed.com is finally done running fsck. It is back up now.

[Brangwyn]

ark2000 you need to have a little more patience and pay the tech here a little more respect. stalwart actually completely answered your question in the first post and did quite a good job of explaining exactly what happened.

As for installing your own "monitoring" you'll not get any better stats then from vortechs own monitoring system at http://status.vortechhosting.com:8080/

[ark2000]

Brangwyn:

What are you talking about? I was asking about a detail what are you trying to say here?

Are you telling me to sit quietly and say nothing while I'm paying for the service?

I demand explanations in any detail I like, I'm paying for it.

And as far as monitoring goes: It's not about sitting in front of the screen all day long checking the server status... it's about being up to speed on the status of the servers I'm actually using, being notified when they are down so I can take action and/or prepare for questions from my clients.

Can the ipMonitor do that for me? Will I be notified if one of the servers I'm using is down?

Are your comments serving any purpose?

[Brangwyn]

I demand explanations in any detail I like, I'm paying for it.

That’s exactly what I'm trying to say .. demanding isn't the way to go about it, someone (stalwart) has the decency here to try and answer your questions, whilst dealing with a server outage, trying to move servers etc to make sure it doesn't happen again, you could at least show them a little courtesy.

Can the ipMonitor do that for me? Will I be notified if one of the servers I'm using is down?

Outages are already reported here on the forum ala this thread here, why do you need yet another notification ? However you missed my point, the quality of information provided by another 3rd party script you install is not going to be as good as ipMontior, there are several scripts documented in the forums that you can use to retrieve this information to your own website and if you really need to you can have it page/sms/email you as well.

Are your comments serving any purpose?

I won't be baited by your insolence I'm afraid, either be civil to people around here or you'll soon find no-one willing to give you any help when you need it.

Just to be fair ark, I'd say you were pretty well kept up to date and had plenty of information to give to your customers with this post alone. Even if you had a monitoring tool to see whether pings are down, or the mail service is down, it doesn't truely explain what the problem is, you would just be telling your customers "It's down".

[ark2000]

Brangwyn:

I'm sorry, I've no idea why you are trying to paint a picture of me that isn't true, I'm a paying customer here and I will demand the service.

I've no idea what are you talking about as far as the monitoring goes, did you even click on the link I provided? Obviously you didn't cause you don't know what I'm talking about.

You'd know I'm not proposing installing a script, but downloading a free app that does the monitoring and alerts via email of server downtime, it's a very nice app.

From my experience with tech's at vortech, some are rude and try to hide their ignorance, I have 3 trouble tickets to prove it. And soon enough I will be contacting someone higher up in vortech about those tickets.

All and all I find your comments pointless, Brangwyn.

stalwart:

it's more than "it's down", I've learned a few more details about how your service operates, that I didn't know before, sorry for asking, I didn't know I can't.

[Brangwyn]

Actually I'm quite familiar with Moten's hostalive. It's nothing more than a glorified ping client, if Vortech decide to drop icmp packets at their router what good would it be to you ? All a ping will tell you is that the TCP/IP stack is running on the machine assuming theres no packet loss or latency between you and the server to give off a false alert, it wouldn't tell you if say IIS fell over in a screaming heap for 3 hours.

ipMonitor uses more sophisticated methods to determine the status of other equally important components of the server using what it calls "QA" agents which will check that HTTP, FTP, SMTP and other services are actually working and useable by remote clients.

And soon enough I will be contacting someone higher up in vortech about those tickets.

I'd suggest you PM Vixen about it, she will set you straight.

[ark2000]

Brangwyn:

Actually, You obviously know nothing of the HostAlive, it can do a port scan on a selected port, I don't ping any of the machines I've setup, I check the pop3 port on mail server, http on web server and so on, so that tells me you have no idea what I was talking about... stop embarasing yourself further please =)

That's exactly what HostAlive does... it checks the http, pop3 and so on...

I don't need anyone to set me straight... lol I need someone to review some of the trouble tickets I posted recently and the way they were handled.

thanks anyway for the suggestion....

[Vixen]

ark,

I have received the ticket #s and will be looking into them with Brad.

As for this thread, I have to say the demanding and being hostile does not go over well around here. Mitch was doing his best to keep everyone updated AND move the servers by himself. Would it really be that hard to have a little patience?? I understand you are a paying customer but being a paying customer does not entitle you to be rude to the employees OR to other resellers. Brangwyn is one of the most helpful people on this forum and there was no need for your condescending remarks to him.

Try working with us instead of simply railing on us because things do not happen at the light speed you want them to. We are all human and we work with machines. Things break. It's not the end of the world. Heck, nothing was even lost.

[Craig_Smith]

ark2000 ,

As one of the owners here I'm going to throw in my 2 cents worth as well. These guys bust their ass all day and night to keep this stuff up and running smoothly. Mitch had a helluva night and got everything up and working faster than anyone could have expected given his situation.
I don't appreciate the rudeness and disrespect your showing to the work we do and the people who do it. If you have a complaint or credit request you may submit it or call me directly , but I will not tolerate this type of behavior here.

[Craig_Smith]

I would also like to add for those reading this post that I just read over every ticket submitted by ark and I am amazed and appalled by the incredible condescending tone and rudeness toward our staff including Brad, Sharond, Mitch and John. Starting arguments for no reason, refusing to supply adequate information to technicians, demanding to speak with other techs who were off-duty etc, al.

While we will always strive to help anyone, there is a limit to the type of demanding and rude behavior we will tolerate. ark2000 , I think you'll find the ticket responses more to your liking if you could simply supply the information asked of you to fix the problem and keep the argumentative commentary to a minimum.