Where are the resources list ?

[MichaelLaws]

I logged in my admin account and click on the reseller icon but i can't find
some resources that were listed previosly like how much MSSQL used etc.

There are only 4 items listed
Actual Account,Urchin,Coldfusion,Ip

What happened to other list like MSSQL etc ?

And another thing is all my TT tickets ended up in the web base support
center-ticket center.

I want all TT to go to my pop account instead of the web based ticket center. I can't find a way to do this.

Anybody ?

[Brangwyn]

Thats becuase database and email space now forms part of your summary disk usage, they are no longer separate "metered" items (hence the reason Brad increased each plans overall total disk limit).

I'm a little confused about your TT problem though, the only way a TT can get to a POP account is if the tickets sent via email. The control panel then picks them up from the pop3 account (if you have this enabled and puts a COPY of the email into the ticket centre).

Is it possible this is just the first time for a good while you've actually clicked on the support centre and its actually been happening that way all along ?

[MichaelLaws]

Not really, I am trying to configure my web base TT ticket center so a copy of TT will end up to my pop account.
Under setting->trouble ticket
there is a setting for pop mail. I thought that is the place to configure
so all your web based TT sent a copy to your pop account.

Can this be done ?

[MichaelLaws]

If the contol panels picks up the TT form the pop account, and put a *copy* of the email to the ticket center , why can't i get the original from the pop account ?

Maybe i screw up the setting somewhere....

[Brangwyn]

Nope, you've got it backwards I'm afraid.

That setting takes mail in your POP3 account and places it in the ticket centre.

What you actually want is in Settings -> Email Settings

Add an email address for "ticket copy" of the mailbox you want copies of all TT's to be sent too.

Cheers.

[MichaelLaws]

I did that but i still can't get a copy !
Under setting-> mail setting -> ticket copy i added 2 pop account.
But i did not receive any TT in them.
Maybe i should configure my TT/pop account or whatever not to empty the pop account used by TT?

[Brangwyn]

Well yes, if you have the copy going to the same mailbox as youve got the ticket centre set to pickup tickets from I suspect about all your going to have end up with is 2 copies of all your tickets in the ticket centre.

I wouldn't turn that off though, else your customers won't be able to send you TT's via email anymore, instead simply send your ticket copies (settings -> email) to a completely different address or mail forward than the one your using to copty tickets from pop3 to TT centre.

[MichaelLaws]

Brangwyn, can you check my setting and see where it goes wrong?

Under Admin account -Setting->Tech Support->

support Email ->techsupport@mydomain.com (forwarder)
pop3 user ->support@mydomain.com

Under -Setting -Mail Setting
Ticket Copy ->tech@mydomain.com
->billing@mydomain.com

Under Service plan
techsupport@mydomain = forwarder to support,tech,billing
tech@mydomain = mailbox pop
billing@mydomain = mailbox pop

Despite all these redundancy ,i only got a Web base TT and none to the pop.
Where did i mess up?

[gadgetgal99]

I believe your problem is too much redundancy. I initially had trouble as well but the following settings work for me. Like you I put in 2 email addressses for ticket copy because it never worked correctly without them. Getting dups is a pain but it works and Vortech had suggestted this when I was having trouble.

Anyway here is what I use successfully

Under Admin account -Setting->Tech Support->

support Email ->support@servicedomain.com
POP3 Host -> mail1.servicedomain.com
pop3 user ->support@servicedomain.com

Under Admin account -Setting -Mail Setting
Ticket Copy ->kath@servicedomain.com
->techsupport@servicedomain.com

Under Service plan
support@servicedomain.com = mailbox pop
kath@servicedomain.com = mailbox pop
techsupport@mydomain = no account goes to my catchall

FYI:
I do not forward support@servicedomain.com anywhere and I never pickup the mail because hsphere does it for me

I do not forward kath@servicedomain.com anywhere. I pick the mail up through pop3 every 15 minutes with Outlook. This is my catchall account as well so it catches the techsupport@servicedomain.com ticket copy as well.

if I didn't have a catchall I would not setup a mailbox for techsupport@servicedomain.com, I would setup a mail forward to kath@servicedomain.com.

[Brangwyn]

I have one email Mailbox setup called support, thats setup as the mailbox the TT centre pulls tickets from.

For the ticket copy I then just have a simple forwarder that sends copies to my personal account, Keep it simple like gg99 has said and you might have a little more luck.