No Urchin Results

[nhdonny]

I added Urchin to a plan and activated it about a week ago.

I added it in the customer CP paid using credits.

The login works fine but there are 0 stats and I've waited 3 days to see whats up.

Webalizer was left on, could it need to be disabled? Help?

[nhdonny]

Well?

The robotic ticket nazi says my answer is in the KB but I bet restarting isn't the answer either. Also, since this is a billable addition for my customer, the turn off turn on goes through the billing cycle again.

Is it possible that a Plan without billing (I bill them myself) can't have a billable feature?

[gadgetgal99]

I run Urchin on my non-billable service plan with no problems

[tkraffty]

If you haven't already, you need to also turn on the "Transfer Log" for any account where you want these reports... as Urchin uses this data to generate its reports.

i cannot login to urchin. i keep getting login denied. i reset my password using the cp link and am using my username so i don't know what th eproblem is.

[bigdave]

Check the username that urchin is using you'll see it in the browser address bar if its more then 8 characters delete any that are over then try again it should work then.

[jtaugher]

Where do I find it in order to use it?

Can one use Webalizer and Urchin together?

[Brangwyn]

You need to enable Urchin at a plan level jtaugher.

Yes you should be able to run Webalizer and Urchin at the same time as far as I know (not that I've tried personally, webalizer vs urchin is like comparing notepad to MS Office)

[Two Roads Media]

Originally Posted by Brangwyn

Yes you should be able to run Webalizer and Urchin at the same time as far as I know (not that I've tried personally, webalizer vs urchin is like comparing notepad to MS Office)

Just to confirm, you can run Webalizer and Urchin at the same time. I accidentally left Webalizer on with one of my accounts and it continued to work just fine. Although, I think it would be more like the difference between a Pinto and a Ferrari, but that's just me.

[jtaugher]

I enabled Urchin on Monday.

I waited and found nothing on Tuesday. I know there was traffic to the site. I turned it off and turned it back on by disable/enable.

I waited and found nothing on Wednesday.

Thursday nothing. Today nothing too.

Webalizer shows the traffic for all of Monday through today. I have an open TT from Wednesday with no tech having opened it yet.

[nhdonny]

I have no idea why, but the two times I've activated Urchin it took nearly a week for the stats to show.

I think that hard thinking about sending a TT miraculously turns on Urchin..

[theviking]

I'm having the same issue.. I have been running Urchin for months on one of my domains and suddenly this weekend, it stopped showing any stats. I got a reply back from brad, which stated that they are speaking with Psoft about the issue.
You guys are probably experience the same problem.

[theviking]

It also seems that Psoft have fix some Urchin Issues..

http://www.psoft.net/HSdocumentation...tml#231finalp7

[Brangwyn]

We might already be running that patch, seems to me like H-Sphere was last updated but a week ago 2.3.1.381.20031123 ... then again, could have been that patch that broke it all too

[theviking]

No, we are not running the newest patch yet..

In the bottom of the update description, you will find following info:

You will get something similar to this:
2.3.1.382.20031120
Where:
2.3.1 is the version of H-Sphere,
382 is H-Sphere the build number,
20031128 is the build date (in YYYYMMDD format)...

So the version we are running (2.3.1.381.20031123) is build 11/23/2003.. Hopefully the new patch will fix the urchin problem.