Sign up form gives HTTP Error 400!

[DJJ]

Hi there,

I've finally decided to make the jump and give you guys a try. I've tried clicking the Order Now link on the following page http://www.matrixreseller.com/plans/index.php#order for the Cypher plan, and I keep getting the same error:

<snip>
The page cannot be found

If you typed the page address in the Address bar, make sure that it is spelled correctly.

Open the cp.hsphere.cc:8443 home page...

HTTP 400 - Bad Request
Internet Explorer
</snip>

Any suggestions?

[admin]

Seems to work ok to me, I just ested it and all seems ok.

[DJJ]

I'm trying this from where I'm currently contracted. We're sitting inside a heavy firewall on our government network. I guess it's possible they have blocked port 8443 port. Is there a signup page on port 80, or 443?

[admin]

No if you can't get to port 8443 for the signup the CP will also not work for you as it runs on the same port..

[Brangwyn]

Just why is it H-Sphere doesn't even use a standard port for HTTPS ?

[admin]

Not sure we might be able to change it but that might be a very bad idea now, that was the way psoft set it up about 1 1/2 ago..

[DJJ]

The firewall I'm sitting behind permits traffic on ports 80, 8080, 443... but not 8443 unfortunately.

This might be a problem if I can't administer domains from here since I'll be here for the next 5 months, possibly longer.

I can get the Hsphere sign-in page which is on port 8080, but not the SSL port on 8443.

Is there a chance you can look into enabling control panel access on port 443 - standard SLL port?

[DJJ]

I also do quite and bit of travelling a quite often have to use foreign ISP's through hotel accomodation, or use Internet cafes. I would definitely require access to the control panel while travelling. This may be a problem when I hit firewalls in hotels or cafes as well. Generally only ports 80, 443, 25 and 110 - if you're really lucky you might get access to 21 (but I haven't come across one yet!)

[Brangwyn]

Originally posted by admin
Not sure we might be able to change it but that might be a very bad idea now, that was the way psoft set it up about 1 1/2 ago..

I sure as heck wouldn't risk it your a braver man than I if you try !

[DJJ]

If you decide not to change ports to 80 and 443 - then you should change the text in HSphere on the sign-up welcome page from:

H-Sphere provides a simple, easy to use web interface that allows your technical staff to do maintenance work from any computer with an internet connection.

to:

H-Sphere provides a simple, easy to use web interface that allows your technical staff to do maintenance work from any computer with an internet connection and access to non-standard ports 8080 and 8443!