"No host entry 61" Problem ( ?)

[BCS]

We were creating a new account through the reseller CP and received the error of:

Failed to add Account XXXXXX
No host entry 61. Administrator should probably apply changes in logical servers configuration

Sounds like something beyond my fixing

Will post the support call #, but now appears that the CP is either slow or not responding.

------------------
Support call is 30167. Reporting this here since it sounds like something that probably needs attention fairly quickly.

[admin]

As we have stated a number of times please don't post submit a ticket.

[BCS]

Sorry ... won't happen again ... Since it seemed to be
rather important (network wide) thought you folks
would see it quicker here than hours later on a support
call.

Will have to review posts to see what the difference
between mentioning this issue and ...

http://www.matrixwebhosting.net/foru...&threadid=2883

http://www.matrixwebhosting.net/foru...&threadid=2809

http://www.matrixwebhosting.net/foru...&threadid=2806

http://www.matrixwebhosting.net/foru...&threadid=2800

[admin]

There is no difference just we have asked and asked that user put in a ticket for things like this, but then everyone comes and posts it only makes 2x the work for us to do. We really don't need that.

If you think we may see the post first sure you can post it does not mean I will answer you as this is really not the place to let us know a server is down. Tickets are the best way for many reasons.

BTW I am not picking on you it just bugs me it happens so much..

[BCS]

Fully understand.

Think the tendancy to post some issues that have been
reported to support is due to the feedback the forum
supplies. After submitting a support ticket it might take
a few hours for a reply. (don't get me wrong ... not a
bad thing). But when a post is made here, you folks seem
to reply right back with things like ...

"yea we know ... there is a problem with XXXXX ...."
-or-
"We're re-booting that and it should be back up soon ..."

For many of us, just seeing that let's us know what is
going on and gives us something to report back to
end customers. Especially on issues affecting a
number of customers.

This is not a slam of the support desk, just an opinion
as to why these types of posts are made.

BTW I am not picking on you ...

Damn .. I'll just have to try harder then

[admin]

Yea I see your point.. Just makes more work for us..

Best thing to do is put in a ticket and if you want post but can't say we will always reply. Then when you do get a reply from us update your post so we don't have to do it.. But that never seems to happen..