Scheduled Maintanence : NT3, NT7, NT14, NT16 NT31

[sergiogold]

NT3 move just 3 % in last one hour !!

You are great keeping promises, i can guess the downtime now will take well over 24 HS.

If you had told us that in advance, we could have done something about for our clients and our business.

You missed one cero, you should have said to us 20 to 60 hs downtime.

Why can you be honest guys up front?
you should know that could never be done in 6 hours or less

[Popdawg]

not impressed!!!!

Total down time will be anywhere from 2 to 6 hours

from 2 to 6 hours

2 to 6 hours


This doesn't help I know but at least I feel about 1 micron better expressing how p###ed off I am!!

[DDrulia]

NT16 went from 49% to 99% in the last hour

[DigitalSkyline]

I dont know bro, nt14 (this is the one that effects me the most) was down for about 4 hours so estimating ETA would be difficult... sometimes those defrag will get stuck on a percentage for hours...I would probably be steamed if it was taking this long too.

Personally I think if they weren't going to be done by 9 am est I would rather see it rescheduled... being down this long for a defrag is not worth it IMO. Sorry folks.

[BrianS1979]

Hello Everyone,
The local time is now 3:12p
NT3 - 43%
NT16 - Still "consolidating" at 99% (Can take longer than expected)
NT31 - 42%

Unfortunately, I can't stop it because it would have to start all over again, plus it's not my call. I have an idea for a better plan for when we do the rest of the machines. I'm thinking that maybe there's a program that will defrag a drive onto a new drive so it doesn't have to shuffle so much. Now, I don't know if there's a program out there to do this, or how much better it would go, but logically, it seems like it would go alot faster. I'll check NT16 again in about 30 minutes.

[sergiogold]

thanks for your point DDrulia, but NT3 just move 3 % and our most important sites and auctions are very unfortuantely on that server

Have you lost any today?
we are counting few hundred dollars already in lost sales from auctions wich at this time are all without pictures and banners( 700 auctions) .


" Total down time will be anywhere from 2 to 6 hours "
Next time, who will believe you?.

[DDrulia]

No I've got just one client and losses are probably less but I do heav a few ideas on how to create a redundant hosting senario for HTTP or FTP trafic here on vortec. Allthough I don't think it will work for HTTPS

[DigitalSkyline]

pictures and banners( 700 auctions)

Thats a lot of auctions... I was going to say why not setup a free account somewhere, or rather setup a new account under your reseller account on another server here... at least you'd have a fallback option.

Probably not with that many auctions though.

[jmbeach]

Originally Posted by Steve

You know Dean, just a suggestion here, I know that this would take you folks longer, but if you mirrored the disk first and set it to read only, then the sites would not be down right now.

Steve

Wouldn't this be the "perfect world" scenario? So Brad, considering it's been over 12 hours for some of us, will there be a downtime credit allowance for the downtime over your 6 hour estimate?

[norseman]

Originally Posted by tracewebspace

I have said this before people, if you have a business that is dependent on your hosting services where you can make $200 plus a day, you should NOT be relying on a shared server for $35 a month. Even if it were down for the month the most you would be able to recoup is the $35.

I don't aggree with this. It's not like Vortech is making $35 a month per server, so you should expect the service to reflect that. I wouldn't think Vortechs revenue per server is less than they would have made on a dedicated solution, so it doesn't seem unfair to expect a similar or even higher quality of service.

[jmbeach]

Originally Posted by norseman

I don't aggree with this. It's not like Vortech is making $35 a month per server, so you should expect the service to reflect that. I wouldn't think Vortechs revenue per server is less than they would have made on a dedicated solution, so it doesn't seem unfair to expect a similar or even higher quality of service.

You're right. No matter what price we pay, if we're promised a level of service (something like 99.9% uptime) we should be able to hold a service provider to that standard. Understanding that things happen, there should be recourse for us in cases like this, such as credit applied for added downtime.

I would have thought the best way to do this, like another person said, is to mirror the drive, perhaps put it in a separate win server, defrag and checkdisk that one, then put it back in. I don't know, maybe that's not possible, but it would certainly help calm all of us.

Is that an option that can be looked into for future needs?

[sergiogold]

the bottom line is that when you promise to your customers a 99.99999 % and that is the end of the story, shared hosting or dedicated, it doesn't matter in this case, neither the $35 a month.
You make a commitment to your customers and you stick to it, unless off course you don't care for them and you don't mind if they leave you, which is unfortunately the very usual position of so many hosting companies.

Now, if you must make a maintenance as today, we all users can understand that, but then you speak the true on how much downtime you expect, don't say 6 hs which becomes 24 hs or more. THIS IS THE POINT HERE.

[Steve]

okay folks,

This is getting past the point of even being a bit silly. You need to shut this planned maintenance down and bring the servers back up ASAP!

At this point, all of us are entitled to at least a free month of charges. the 99% has not been met. Even with the planned outage, it has gone well past that point by now.

Al well, a defrag does not revert back to the way it was before you started. If it is 50% complete then it is 50% complete. the written files are defraged to that point.

Now here is your real solution.

Raid your drive. then bring the server down, switch drives and you have a fresh unfragmented drive ready to go. Take that drive to use it in the Raid sernero for the next system.

Granted it was a good idea to bring the server down while the chkdisk utility was running but even that could have been handled more effecently. but, in saying that to keep the systems all down throughout the day is 100% wrong.

I am sure all would agree with me when we speak in one voice asking for this to end now! Take it back to the table and investagage how it should be handled.

Can I see a show of support from others on this?

Does anyone else think this is more then crazy???

[sergiogold]

100 % AGREE with Steve.

BRING THE SERVERS BACK ONLINE, you are causing heavy losses to us.

This is not what you have planned , neither what you have announced.

The way is going it will take you easily 12 hs more and that is unacceptable, unless you accept to refund us the few hundred dollars that we are posed to loose in the coming hours.

Restart the service NOW , it's enough!!

If you have misscalculted, then find a better way for next time.

[jmbeach]

I agree Steve.

Due diligence would have been to have made a copy of the drive one night, then stuck it in a win box and tested defrag before assuming it would only take as long as your home PC might take. Heck it takes my PC overnight sometimes to do a defrag. Especially considering Dean admitted you have never done one before should have led to more pre-testing.

You may also want to look into some software that can let you defrag while leaving the server online - http://www.executive.com/diskeeper/servers.asp is an example. I don't have any experience with it, but in an enterprise environment it's certainly worth a look.