can i oversale ?

[niceman]

Hi

i am interested with your good service
i want to ask if i can oversale the Disk Space and Monthly Bandwidth?

thx

[Brangwyn]

In a word, Yes. but be prepared to pay for the overages if you do exceed your limits. Bandwidth is based on actual used rather than allocated as is disk.

[niceman]

Hi Brangwyn

for example, i order the plan of Cypher (3000 MB/60 GB )
can i set accounts over than 3000 MB/60 GB if only all my accounts do not use over 3000 MB/60 GB really ?

if i am a reseller,as usual, how long will you response my message?
i ask the question just because no one replay it over 6 hours

if some day i want to order a dedicated server from you
would you help me move all my (customer)accounts from my reseller account to the dedicated server?
need any fee?

thx for your response

[Brangwyn]

Firstly please note I'm not a Vortech employee ... I've just been around here so long I've become part of the furniture , this forum is mainly for customers to help other customers out. Vortech staff do post here and respond to questions though.

for example, i order the plan of Cypher (3000 MB/60 GB )
can i set accounts over than 3000 MB/60 GB if only all my accounts do not use over 3000 MB/60 GB really ?

Yes, as I said above your disk and traffic is based on ACTUAL usage, not how much you have allocated to your plans/customers. Once you use more than 3000MB of disk or 60GB of traffic you will be charged extra for it.

if i am a reseller,as usual, how long will you response my message?
i ask the question just because no one replay it over 6 hours

Pre-sales questions usually get answered fairly quickly, if you want an urgent reply then just give them a phone call or email instead.
For actual problems once your a customer you would submit issues using their ticket system, on average most tickets are answered within 60-100 minutes.

if some day i want to order a dedicated server from you
would you help me move all my (customer)accounts from my reseller account to the dedicated server?
need any fee?

You'll have to wait for an official response for that question from Vortech. I'm sure their reponse though will be that it would be assesed on a case by case basis just how much they can help out and there would be a fee of some sort involved.

[niceman]

Hi Brangwyn

thx for your response and nice to meet you !
if my post make you un-comfortable, say sorry to you ^^

[ixie02]

Originally Posted by Brangwyn

Firstly please note I'm not a Vortech employee ... I've just been around here so long I've become part of the furniture , this forum is mainly for customers to help other customers out. Vortech staff do post here and respond to questions though.


Yes, as I said above your disk and traffic is based on ACTUAL usage, not how much you have allocated to your plans/customers. Once you use more than 3000MB of disk or 60GB of traffic you will be charged extra for it.


Pre-sales questions usually get answered fairly quickly, if you want an urgent reply then just give them a phone call or email instead.
For actual problems once your a customer you would submit issues using their ticket system, on average most tickets are answered within 60-100 minutes.


You'll have to wait for an official response for that question from Vortech. I'm sure their reponse though will be that it would be assesed on a case by case basis just how much they can help out and there would be a fee of some sort involved.

Careful, you might give away your age.

[Brangwyn]

You've only got to look at my profile to find that out

[ixie02]

Originally Posted by Brangwyn

You've only got to look at my profile to find that out

What, you mean you actually tell the truth?

[Brangwyn]

Only women lie about their age

[mresell]

Hey we don't lie...just don't volunteer

[Brangwyn]

Originally Posted by mresell

Hey we don't lie...just don't volunteer

LOL

[dpyers]

Originally Posted by Brangwyn

Only women lie about their age

You're a braver man than I Gunga-Din.

[Brangwyn]

I've got distance between us on my side

[mresell]

Yes you do