UNIX3 HARD DRIVE lost - Reseller Hosting, Shared Hosting, Dedicated Hosting by Vortech Inc.

Daniel · #1 07-21-2005, 01:29 PM

Unix3 has just dropped a drive. The technician that was working on another issue is now on to this matter. We will have to install a new drive, partition the new drive, and then restore the data. The time for restore is unknown. We will update this post as needed.

Daniel · #2 07-21-2005, 01:54 PM

They have installed and partitioned the new drive. The data is being restored right now.

Daniel · #3 07-21-2005, 04:04 PM

The restore has finished. Unix3 is up and running. If you experience an issue with your site, and it pertains to Unix3, please submit a ticket via email @ support@vortechhosting.com or through http://vortechsupport.com and click on the OPEN A TICKET ICON.

***antic*** · #4 07-22-2005, 01:42 AM

Maybe some soft padding under the box would be good idea, in case it drops again..

***jetzkr8*** · #5 07-22-2005, 05:45 AM

I think documenting this incident and showing it up somewhere on Vortech website or even for resellers to use on marketing is a good idea. How many places can have a HDD replaced within the given time, what 2.5 hrs.

Daniel · #6 07-22-2005, 09:39 AM

We have thought about that jetzkr8, but quite honestly, 2.5hours to us is not fast enough. We are developing other techniques to try and make drive failures seemless to the customers. There are no dates of implementation of these ideas as of yet. But we do want our customers to know we strive to implement new technology to make your experience with Vortech the best it can be.

On another note, guess saying a drive dropped I realize what I was setting myself up for, Antic! ROFL

***Garreg*** · #7 07-22-2005, 09:48 AM

Quote:

Originally Posted by antic

Maybe some soft padding under the box would be good idea, in case it drops again..

LOL

One again thanks for the heads up - and the speedy fix

(er.... not that Garreg like quick fixes

Mmm digging a hole here....... ).

#8 07-22-2005, 11:05 AM

Well it will only get faster with our new backup system we should have in place in the next week or so.

***Brangwyn*** · #9 07-22-2005, 06:55 PM

Quote:

We have thought about that jetzkr8, but quite honestly, 2.5hours to us is not fast enough.

Take it in context .. the last several failures where restores had to be carried out all ran probably 12+ hours, so 2.5 is a considerable achievement within context.

#10 07-22-2005, 07:12 PM

True but we want to do better.

I really think our new system using bacula will do this for us.

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