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  #31  
Old 12-09-2003, 06:49 PM
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PlusInfinite PlusInfinite is offline
Cubicle Settler
Vortech Inc. Customer
 
Location: Omaha, NE
Question

I guess I am close to concluding that Urchin is very nice when it's working and junk for the rest of the time. But I don't want to reach that conclusion.

I had a ticket opened a few days ago and got a reply that Urchin was corrected for me and other users with the same problem. I have the following situation and I don't know if this is how it's supposed to be or not:
* The selected range is between 12/2 and 12/8, so it stops yesterday;
* If I manually select today it shows nothing;
* How often does it update, is it not working or just not updated yet for my account?
* It always looks like it cuts the dates at a weird time, is it based on UTC/GMT, or what time zone does it use?

I guess it might work just fine and I just don't know how it should work. Can anyone give me a hand here so I don't open another TT for nothing.

Thank you,
Radu Grama
PlusInfinite, Co.
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  #32  
Old 12-09-2003, 09:41 PM
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gadgetgal99 gadgetgal99 is offline
Vortech Inc. Customer
Vortech Inc. Customer
 
Location: Vegas
while the logs run continually, I believe urchin updates once a night. If you need earlier info for the current day, you could check your logs
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  #33  
Old 12-10-2003, 09:24 AM
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PlusInfinite PlusInfinite is offline
Cubicle Settler
Vortech Inc. Customer
 
Location: Omaha, NE
That means it is OK if I see yesterday's traffic as being the most current and today's traffic in the logs only, I presume. Thank you!
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  #34  
Old 12-10-2003, 02:21 PM
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Vortech Inc. Owner
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Location: Orlando FL
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Yea every ones stats run from 2am till 4 am so it will pick up every thing before that point.
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