urchin--tracking file downloads and directory exclusions

[bootNumlock]

Hey...
I am in the process of getting a new client that has a directory or pdf files (safety documents) in the area of about 1,300... my client mentioned that urchin only catalogs/tracks the first 500 documents accessed in any given period...

first, is this true in version 5?

next, if so, is there a work-around.

finally, is it possible to exclude directories/documents from being tracked?

Any thoughts on the above would be greatly appreciated.

[gadgetgal99]

help.urchin.com says that feature is available per profile (see the link below) thru the admin interface which we don't have access to. Maybe a vortech admin can weigh in here whether you can send in a tt to have it set for you

http://help.urchin.com/index.cgi?&id=1499

[bootNumlock]

thanks gadgetgal99... i wonder if i can submit a TT for an account that technically doesn't exist yet...