06/02/2003 Mail server changes.

[jmbeach]

Originally posted by Vixen
I have no ETA at this time.

It has been posted here before that the staff will only answer support issues here IF they have time. The techs priorities are fixing the problem and answering support tickets/phone calls. They have had no time to make any posts, that is why you have not heard from them.

Again, as I stated before, my only request is that if the techs are working on it, if someone else who is not actively working on a problem could relay information from a tech, so that we have something to tell our customers, that would be sooooo helpful.

[Interwired]

Hi Vixen,

I understand your point, however what I tend to do when there is a problem, is first check the forum, and then if there is nothing on it, I send a support request.

You must get hundreds of support requests from people all at the same time, asking the same question when something like this happens. Do they all get answered individually, with the same answers ?

Would it not make more sense to post a message on the forum first, to explain that you are dealing with it....that reduces the amount of support requests that have to be answered ?

[Vixen]

I have done my best to keep you guys updated when I am aware of what is going on. What bugs me is when there are multiple threads regarding the same matter.

[nelsonke]

The last email I received was time and date stamped about 90 minutes ago. I just sent a test email to ourselves about 40 minutes ago, and it did not come through. We accessed the mailbox through webmail, and it shows it empty.

If it does not clear up soon we will submit a ticket.

[admin]

Should be all good now..

[somereseller]

It's definitely not

I still get " busy try again later!" on many occasions, on many accounts

and I still have one customer that cannot retrieve his emails with a normal desktop client such as Outlook (been going on for a week!!!). The message says : "Connection Closed Gracefully"

[admin]

Did you get it just now?? The busy try again later that is??

About your outlook issue, I don't have the ticket number about it. But from what i have heard it works fine for every but you.. I really don't see how this could be us.. If its not working for ANYONE then sure but I think some one tested it for you..

Send in a ticket and ask someone to test it with windows and outlook.

[somereseller]

I got it seconds before reading your post, this is why I mentionned it. Maybe it needs a little more time..

About the Outlook issue, you've got to be kidding...The bug has been confirmed by two of your technicians! I even experienced it on other accounts while you were tweaking the server earlier.

I don't care if it works for everybody but that one customer, the fact is that he cannot get his emails the way he used to for 6 months and this has been witnessed by 4 different people on 4 different locations in the world!

This started when you first tried to fix mail1.

Check ticket #69525

[admin]

somereseller, I hope your just jokeing about this email problem..

Look at the image I took the info from your tickst put it in to outlook worked fine..


There is nothing wrong with the mail server "NOW". If you still get the error its user error from this point.

[somereseller]

I finally see where the problem lies...

It's an alias problem.

The accounts are on mail1. but if you use mail1.sasprod.com it fails because mail1 and mail2 dont land on the correct mail server.

They are treated like all the xxx.domainamne.com -> landing on the main account.

Those redirections only work on the reseller account.

[admin]

You should always use mail.domain.com for anything besides your service domain. Thought you knew that since you had been here so long..

[david]

Hello Brad

...seeing as you are talking about mail1 maybe you can answer something for me once and for all...

All the domains in my reseller account are all using mail.xxxx.com in their email page for mail in and mail out. Correct yes?

But in their respective DNS config page many have Built in MX Name Records of mail1 and Built in CName Records of mail1. is this correct?

As far as I can see, none of these can be edited or changed. So my question is, why are they there and are they correct?

Obvioulsy didn't add them there and only noticed them when setting up custom A records for the new WebMail.

Cheers
David

[somereseller]

Yes, those DNS entries are correct. Your accounts are on mail1, but they can only be reached by using mail. unless you add another CNAME.

[admin]

Yep there all right your service domain has mail, mail1 and mail2 in it and your customers point mail.theredomain.com to mail#.yourservicedomain.com so all your customers can use the same setting mail.theredomain.com..

[somereseller]

"busy try again later!" is back...