client wanting secure (ssl) form

ramjet, yes that is a once FreeSSL, fully installed, truthfully I was a bit disappointed, but didnt feel any reasont o gripe because it WAS fre wehn I got it, if it happened after I bought it I promise I woudl have been griping to them.

[thecomputerpro]

landiserve...

I clicked through on your control panel and received the error that the cert was not from a trusted source.

You turned me to freessl.com and that is what I did. I too had the same warning that you have until I had someone from support (Adam maybe?) install the chained cert for me. After that, all is good!!! You should send it in as well cause I think you can get rid of the error you are getting.

https://cp.thecomputerpro.com:8443

I think I will stay with freessl.com even if it is $35 because it penetrates more than 95% of the users out there and most of mine are local!

thecomputerpro, maybe the problem is I never got the chained authority file emailed to me. It was sent to a third party address, (one that I can check, it is hosted by tucows, with domain direct). I have actually installed CERTs for people in the past with no problems, so I know how to do it, I just thought the freessl didnt have the CA(certificate authority).

BTW, I did get 5 emails from them, so I KNOW the emial was working, just none had the CA file.

[thecomputerpro]

Interesting.... I think I was able to get it from their page. One thing I am wondering is, is the chained cert the same? Meaning is mine the same as everyone elses??? If so, I have both the ones I was issued.... I will look at them to see of they are the same then we can get it hooked up for you ya??


Otherwise, I would think they could send it to you no??

Oh my, I just went to freessl.com and they have a spam alert:
http://www.freessl.com/chainedssl/chainedssl.html

They are denying they spammed and this is their reasoning:
"THE SENDER IS FRAUDULENTLY PRETENDING TO BE FREESSL.COM

It is likely to be from one of GeoTrust's competitors who is reacting aggressively to GeoTrust's growing market share."

OH MY! And what dumb idiots think that the competitor is going to ADVERTISE for you? What great logic. (BTW, spam is very sucessful, otherwise it would not continue, sure some people gripe, most people delete, but those that buy they make a killing off of.)

thecomputerpro,

The CA's are all the same, I went to the site, the CA that they say is for FreeSSL is a jumbled mess, the one for ChainedSSL doesn't work, if you have a copy of the CA frfom when it was still free it woudl be most helpful, I believe they may have changed or something. (BTW, they NEVER mentioend you got a CA in the emails, documentation before, I had NO clue, and I didn't ask the other guys in tech support, becuase I figured it was free, and you get what you pay for. Nothing)

[ramjet]

thecomputerpro, yours works fine for me....
thats what i want, oh yeah!!!
Just to check, thats the FreeSSL ChainedSSL at $35 yes?
And the difference between you and Landiserve is that Landiserve doesn't have the extra "chained authority file" installed. (landi...you'll forget your carkeys next!!)
And thats not a problem to install (either by me or a tech).
I sound like a parrot.

[ramjet]

"Chained root certificates require additional effort to install as the webserver must also have the chained root installed. This is not necessary for single root certificates."... from FreeSSL.

Can we do this ourselves (install the chained root), or does a tech necessarily need to do it?

ramjet, actually I am having a problem installing it, I believe I will reinstall the whole cert when I get a chance, hopefully that will fix it.

[thecomputerpro]

I was not able to install the chained cert through the control panel... I had to send it to support and they did it and it works great.

I went throught the process twice in the CP to no avail. Sooo I recommend sending to support via trouble ticket to get it installed. They installed the chained cert only after I installed the server cert through th CP...

Hope this gets you all going!

(Yes ramjet, that is the only difference between landiserve and mine...)

(and landiserve, hope you received my PM.)

[ramjet]

last one.... is this something that gets installed once on the machine?
or each individual domain?
Does support mind doing this.....??????

[thecomputerpro]

Originally posted by ramjet
last one.... is this something that gets installed once on the machine?
or each individual domain?
Does support mind doing this.....??????

I want to clarify that I only had this issue on the Control Panel Domain (for me cp.thecomputerpro.com) I also have a seperate cert for my main site (https://www.thecomputerpro.com) and I could do that on completely through that domains control panel! (and you customers should be able to do it to)

So, from what I have seen, support should only have to help and/or install the chained cert on the resellers Control Panel.

[ramjet]

ok gotcha, thanks thecomputerpro... i'll buy one soon and see how it goes. Pretty confident now. Thanks everyone.
murray.
Oh an afterthought.... can the H-Sphere automated certs be made to work properly by doing something with the "chained authority file" ... that is: to me they seem to operate similarly to Landiserves malfunctioning one. Maybe theres a fix for them?