Preserving a Mail MX Record When Moving a Domain

[Two Roads Media]

We have a new client who will be tranferring their service to us but they have an in-house mail server and we need to preserve that MX record so that their mail continues to go to their server instead of the one's here at Vortech.

Anyone know how this process works? It is the first time we've attempted something like this. We have two other clients coming on in the next couple weeks with the same issue.

Thanks!!!

[Brangwyn]

If the DNS is being hosted with Vortech then setup their account, disable mail in the control panel and manually add in a custom MX record to point mail to their own server, theres not really much more too it.

Alternatively you could also keep mail enabled at Vortech but create the MX record with a higher priority so that it goes to their server normally but will fall back to Vortechs in case of problem, this offers your customer a backup for their mail which they might be interested in having.

[Two Roads Media]

Currently, the DNS is hosting the website in one location but the mail in another. I will be transferring the website to Vortech but want the mail server MX record to remain intact. Is there any way to do this without disrupting their service???

[Brangwyn]

If your not changing the nameservers there won't be any disruption to email anyway, to change the website you'd just update the host record to point to vortech www you'd not be touching the MX record at all.

[Two Roads Media]

Sorry if this sounds dumb, but I'm new at this. I really appreciate the help.

So, if I go to Network Solutions and change the DNS to point to our nameservers, their mailserver will continue to point at their internal mail server and will not switch over to Vortech???

[Silverbug]

yeah thats right, as long as both the networks solutions and vortech name servers point to the same mailserver then the mail will not be interupted on the change over.

[Brangwyn]

Exactly, just make sure you've added that custom MX record on their Vortech account BEFORE making the nameserver changes at netsol.

[Two Roads Media]

Thanks for all the help!!!

[Brangwyn]

Your welcome