Tt ...

[rkfoley]

Hello,

I feel like I am missing something simple here ... but ...

Is there an easy way to provide a customer with the Trouble Ticket link to us when the customer does not have control panel access?

I have several customers who I set up under my plan but would like to allow them to use the trouble ticket system built into our plans. But of course they do not have CP access.

Seems like it should be a simple solution but it escapes me ...

Rick

[mresell]

Well...off hand if they just send email to your TS email they can send and receive support via email...they don't need a cp.

[gadgetgal99]

Originally Posted by rkfoley

Hello,

Is there an easy way to provide a customer with the Trouble Ticket link to us when the customer does not have control panel access?

Seems like it should be a simple solution but it escapes me ...

Rick

If you setup your support system according to the hsphere instructions, all they have to do is send an email to support@yourservicedomain.com

Test it, from your home email, send one to support@yourservicedomain.com, if all has been set up correctly you will recevie two emails. One is the confirmation the user gets and the other is your copy of the confirmation sent to the user. Then login to your reseller cp and the tt should be there for you to assign

Have them include their accountid or domain id they don't have an accountid

You can also set uop a webform on your site that they complete the tt info and the form sends an email to
support@yourservicedomain.com

[rkfoley]

Thanks for the reply ... totally missed the help file on the Support Center ...

Rick