Email problem again

[frederic]

I hate to talk about this issue many times. But I have received more and more customers complained about the email problems. One talked to me with angry that his emails from Oct. 25 to Nov. 3 were disappeared without any notice and asked me to recovered it. He also complained that he did not receive some email from his clients and some time his email can not received by his clients.

Vortech is doing a good job in the hosting business. But I am so disappoint at their email service.

[jmbeach]

is it that he isn't getting email that he knows is being sent to him, or is he filtering it out by mistake?

There is no more 'filtering to delete' going on here anymore, so there may be other circumstances as to why the email isn't getting to him. Perhaps those sending it are part of the problem?

[frederic]

This customer called me again that all his emails in the mail box were deleted again. Is there any body has this experience?

[gadgetgal99]

Originally Posted by frederic

This customer called me again that all his emails in the mail box were deleted again. Is there any body has this experience?

He doesn't get them daily?

[shadowfyre]

I have clients to that have complained that important emails are not getting to them.

Do we have any ideas as to what is happening? One client said it seems to be some aol users that have most problems getting email to her.

[Vixen]

Originally Posted by shadowfyre

I have clients to that have complained that important emails are not getting to them.

Do we have any ideas as to what is happening? One client said it seems to be some aol users that have most problems getting email to her.

The problem is probably AOL. Ever since they relased 9.0 there have been problems with their email getting out.

[shadowfyre]

Thanks Vixen, I am waiting to hear back if it is an AOL 9.0 user, I have also requested they send me a fax with the error printed out so I can get something more than the vague it doesn't really work.

[Brangwyn]

The last day or so I've been noticing quite a few emails being delayed (6-8 hours for a few) and a couple of customers have said they've not received my replies at all also. imho theres definately been some mail server issues here the last couple of days just based on what I've experienced.

No backed up queues... All mail servers have the normal amount of messages in the queue... Dont know what to tell you, are you sure its being delayed by us?

[Brangwyn]

Yeah pretty sure Matt. One of the mails in question was actually notification of a PM from the forum here which I'd already read and answered about 5 hours before I got the email notification.

[somereseller]

I experienced the same weird delays.

Without any information I can't do much for you guys. Send me a ticket with specific info. the from address, the to address, the time sent, the time arrived, etc. And I can check the mail logs and possibly see why/if it got deferred.

Originally Posted by frederic

This customer called me again that all his emails in the mail box were deleted again. Is there any body has this experience?

frederic,
Is your client talking about the emails being "deleted" at the web mail interface, or on his local computer?

[Brangwyn]

Originally Posted by Bladesnitz

Without any information I can't do much for you guys. Send me a ticket with specific info. the from address, the to address, the time sent, the time arrived, etc. And I can check the mail logs and possibly see why/if it got deferred.

Return-Path: <support@vortechhosting.com>
X-Envelope-To: *********
X-Spam-Status: No, hits=0.0 required=5.6
tests=DATE_IN_PAST_06_12,HTTP_WITH_EMAIL_IN_URL
X-Spam-Level:
Return-Path: <support@vortechhosting.com>
Delivered-To: info@4
Received: (qmail 617 invoked by uid 399); 12 Nov 2003 19:09:12 -0000
Received: from unknown (HELO mail.vortechhosting.com) (66.216.124.26)
by mail.hsphere.cc with SMTP; 12 Nov 2003 19:09:12 -0000
Received: (qmail 38000 invoked by uid 80); 12 Nov 2003 10:09:11 -0000
Date: 12 Nov 2003 10:09:11 -0000
To: info@************.nz
Subject: [HUU-62334]: Perl Modules: MySQL DB / ImageMagik
MIME-Version: 1.0
From: "Kris" <support@vortechhosting.com>
X-Mailer: eSupport v2
Content-Type: text/plain; charset="ISO-8859-1"
Content-Transfer-Encoding: 7bit
Message-ID: <ho8hjb.fwef0v@www.vortechsupport.com>
X-Spam-Level:
X-Spam-Checker-Version: SpamAssassin 2.60 (1.212-2003-09-23-exp) on
mail.hsphere.cc
X-Spam-Status: No, hits=-98.6 required=6.0 tests=DATE_IN_PAST_06_12,
HTTP_WITH_EMAIL_IN_URL,USER_IN_WHITELIST autolearn=no version=2.60

Theres an example of one Matt, this was the confirmation email from a TT I submitted yesterday and was replied to yesterday as well. I finally got the confirmation arrive around 8am this morning NZ time (14:00 EST)

hmmm.
Valid point Brangwyn. Seems to be an issue with mail and dns. We think we've fixed it. No mail lost of course, just deferred (obviously).