re: 24 Hour Support?

Hi,

Do you provide 24 hours support for your hosting service? For instance, if a website is down, are your technical support staff ready to receive call or email round the clock (24 hours), and attend to the problem immediately?

Andy

Yes, the office is manned 24 hours a day, 7 days a week (excluding major holidays).

[jmbeach]

Originally posted by sean
Yes, the office is manned 24 hours a day, 7 days a week (excluding major holidays).

Just so we're aware, what holidays are you not staffed? I always thought that there was at least a 'skeleton crew' on holidays.

[Garreg]

Looking at Sean's avatar - he is the skeleton crew

If the rest of America has the day off so do we.

we have a volunteer system in place so that if someoen volunteers to work then they get another day off instead but its not manditory.

[MEELAN]

I dunno about any holidays.
But I can assure anyone since I live in the future of Matrix. My day time is a night there.

Still, any time I had any trouble they were there to help me. Specially "stephen , the night OWL" ;-)

ndlee: Sine this was your first post, I can assure you that this forum has lot of good and talented people online round the clock to help you on time

[Vixen]

Originally posted by jmbeach
Just so we're aware, what holidays are you not staffed? I always thought that there was at least a 'skeleton crew' on holidays.

Xmas Day and Thanksgiving I know for sure no one will be in the office. Other holidays there is generally at least one tech in the office. Being as I work from home anyway, I always check my mail and tickets irregardless of the day of the week.

[jmbeach]

Originally posted by Vixen
Xmas Day and Thanksgiving I know for sure no one will be in the office.

You mean to tell me that you don't shackle Brad to the DC and just bring him the left over holiday scraps?

[Vixen]

Brad does most of his work from home except during the day when he is in the office Monday - Friday.

I call the offices regularly between 1am and 5am just to make sure the techs arent sleeping too.

[Vixen]

If I wasn't asleep then I would go up there and scare them. LoL

As if we didn't live in perpetual fear already...

Yep, we all fear the monsters under the bed, at least I do, that is why I try not to ever sleep, they might come out!

Brad said something about getting a couch... then you'll really have to call Those desks and chairs just aren't condusive to the sleeping environment... except for Mike, he doesn't seem to mind!