Mail1 rejects users!

[somereseller]

Thanks for your input, but it's not this

I can telnet into the account OK, but a regular email program cannot retrieve mail. That customer can use the webmail. But how do I look to him with a mail server that is down for 2 days?

I don't have enough networking knowledge to be sure that Vortech is not giving me bogus explanations. But I find it strange if I'm alone with this...

[gadgetgal99]

not having any problems here. Did you try a tracert to see if they are even getting to mail.theirdomain.com

somereseller,

You need to give us the username and password to the account so that we can test it, I will even check it from sat, DSL, and dial up within 15 min if u can email it to me, you can email stephen@vortechhosting.com or email support and give that, however, I think I have mroe connection methods within a few minutes reach than anyone else that is in support(currently anyway, most of them are on cable)

[Vixen]

Originally posted by somereseller


I don't have enough networking knowledge to be sure that Vortech is not giving me bogus explanations. But I find it strange if I'm alone with this...

Yea, that's what we do. Sit around and think about bogus answers instead of fixing the problem. Your insinuations are not only rude, they are insulting. If you think so little of us then I really have to wonder why you are here.

[admin]

Originally posted by somereseller
Thanks for your input, but it's not this

I can telnet into the account OK, but a regular email program cannot retrieve mail. That customer can use the webmail. But how do I look to him with a mail server that is down for 2 days?

I don't have enough networking knowledge to be sure that Vortech is not giving me bogus explanations. But I find it strange if I'm alone with this...

Boy you must think we hate you.. Yea we just send you bogus explanations..